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- Tasks: Lead reservations and guest relations, ensuring exceptional hospitality and maximising covers.
- Company: MJMK Restaurants, known for award-winning dining experiences and a vibrant culture.
- Benefits: 50% staff discount, enhanced parental leave, 28 days holiday, and mental health support.
- Why this job: Be the heartbeat of hospitality, creating memorable experiences in a fast-paced environment.
- Qualifications: Experience with SevenRooms, strong leadership skills, and a passion for exceptional guest service.
- Other info: Join a dynamic team with exciting growth opportunities in a Michelin-starred restaurant group.
The predicted salary is between 60000 - 75000 £ per year.
Salary: £60 -75k (subject to experience) + Bonus linked to KPI's
Location: Central London, Full time - office and site based
MJMK is looking for a Head of Reservations & Guest Relations who is equally driven by maximising covers and delivering exceptional hospitality at every guest touchpoint. This role leads the full reservations and guest relations function across the group, ensuring every enquiry is converted, every opportunity is captured, and every guest feels genuinely welcomed and well cared for. You will champion a commercial mindset while setting the tone for how we host, communicate and build lasting guest relationships. You are the operational heartbeat of our bookings strategy and the human face of our hospitality. You will set clear KPIs, monitor performance, and coach teams to deliver results without ever losing warmth, personality or brand integrity. This is a role for someone who thrives in a fast paced environment, loves a full book, and takes real pride in creating restaurants that feel alive, intentional and fun!
What you will be doing:
- Leading all reservations and guest relations activity across the MJMK group
- Embedding a guest first, commercially sharp mindset across teams, balancing warmth with results
- Setting and tracking KPIs around conversion, enquiry response times, covers, cancellations and no shows
- Training teams to maximise demand, upsell thoughtfully, and optimise availability without compromising experience
- Owning the guest journey from first enquiry through to post visit, ensuring consistency and brand alignment
- Using SevenRooms at an advanced level to manage forecasting, demand, guest data and performance reporting
- Working closely with Operations and site leadership to plan, strategise and improve guest flow and pacing
- Ensuring every enquiry is handled with speed, confidence, warmth and genuine care
- Building strong relationships with regulars, VIPs and key guests across the estate
- Analysing data to drive decisions, influence trading strategy and support wider business goals
What we are looking for:
- A SevenRooms expert with proven experience using the system at a high level
- Someone commercially driven and KPI focused, who understands how reservations directly impact revenue
- Strong experience leading reservations and guest relations within high quality restaurants
- A natural host and clear communicator who can train, motivate and inspire teams
- Confident with forecasting, occupancy management and data led decision making
- A fast thinker who thrives on solving problems and keeping service flowing smoothly
- Someone who loves hospitality and understands the power of a brilliant first impression, where guests feel recognised, remembered, and genuinely welcomed
What we offer:
- 50% staff discount across all MJMK restaurants
- Enhanced maternity and paternity pay, after your first year with us
- 28 days holiday inclusive of Bank Holidays
- Mental health and well-being assistance via Hospitality Action, offering free advice and counselling
- An enhanced pension plan after five years with us
- Referral bonus
About MJMK Restaurants:
MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star and been named one of the World’s 50 Best Restaurants. In 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025.
Group Head of Guest Relations & Reservations in London employer: MJMK Restaurants
Contact Detail:
MJMK Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Head of Guest Relations & Reservations in London
✨Tip Number 1
Get to know MJMK and its restaurants inside out! Familiarise yourself with their unique offerings and guest experiences. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios or improve reservation processes. Show us your problem-solving skills and how you can keep the service flowing smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MJMK family and ready to dive into the world of exceptional hospitality.
We think you need these skills to ace Group Head of Guest Relations & Reservations in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable guest experiences in the past. We want to see that you genuinely care about making every guest feel welcomed and valued.
Be Data-Driven: Since this role is all about KPIs and performance, make sure to highlight your experience with data analysis. Talk about how you've used data to drive decisions and improve guest relations in previous roles. We love candidates who can blend warmth with a commercial mindset!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with our job description. We appreciate when candidates show they’ve done their homework on MJMK and understand our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re serious about joining our team at MJMK!
How to prepare for a job interview at MJMK Restaurants
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Brush up on how reservations impact revenue and be ready to discuss your experience in tracking and improving these metrics.
✨Showcase Your Hospitality Skills
Prepare examples that highlight your ability to create memorable guest experiences. Think about times when you turned a challenging situation into a positive one, showcasing your warmth and problem-solving skills.
✨Master SevenRooms
Since this role requires advanced knowledge of SevenRooms, ensure you can speak confidently about how you’ve used the platform in previous roles. Be ready to discuss how you’ve leveraged data for decision-making and guest management.
✨Demonstrate Leadership Qualities
Think about your leadership style and how you inspire teams. Prepare to share specific instances where you trained or motivated staff to achieve results while maintaining a warm and welcoming atmosphere.
