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- Tasks: Lead reservations and enhance guest experiences in a vibrant restaurant setting.
- Company: Prominent restaurant group in the heart of Central London.
- Benefits: Competitive salary, bonuses, and fantastic staff perks.
- Why this job: Shape unforgettable dining experiences and lead a passionate team.
- Qualifications: Experience with SevenRooms and strong leadership skills required.
- Other info: Full-time role with opportunities for career advancement.
The predicted salary is between 42000 - 84000 £ per year.
A prominent restaurant group in Central London is seeking a Head of Reservations & Guest Relations. The candidate will lead the full reservations function and ensure exceptional hospitality at every guest touchpoint.
Responsibilities include:
- Setting KPIs
- Training teams
- Managing the guest journey from enquiry to post-visit
The ideal candidate is an experienced SevenRooms user with strong leadership skills, a commercial mindset, and a passion for delivering memorable guest experiences. This full-time role offers competitive compensation with bonuses and staff benefits.
Head of Reservations & Guest Experience employer: MJMK Restaurants
Contact Detail:
MJMK Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reservations & Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Head of Reservations & Guest Experience role.
✨Tip Number 2
Show off your skills! If you’ve got experience with SevenRooms, make sure to highlight that in conversations. Share specific examples of how you've used it to enhance guest experiences – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest relations and reservations management. Think about how you would set KPIs and train teams to ensure top-notch service – this will show you’re ready to lead!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Reservations & Guest Experience
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for exceptional guest experiences shine through. We want to see how you’ve gone above and beyond in previous roles to create memorable moments for guests.
Highlight Your Leadership Skills: As a Head of Reservations & Guest Experience, strong leadership is key. Make sure to showcase your experience in training teams and setting KPIs. We’re looking for someone who can inspire and lead others to deliver top-notch service.
Demonstrate Your Commercial Mindset: We value candidates who understand the business side of hospitality. In your application, mention any strategies you've implemented that improved reservations or guest satisfaction while also driving revenue.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at MJMK Restaurants
✨Know Your Reservations Inside Out
Make sure you’re familiar with the reservations system, especially SevenRooms. Brush up on its features and how it enhances guest experiences. Being able to discuss specific functionalities and how they can improve efficiency will show your expertise.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve trained staff or set KPIs that improved performance. This will demonstrate your leadership skills and your ability to inspire others.
✨Understand the Guest Journey
Be ready to talk about the entire guest experience, from enquiry to post-visit. Consider how you would enhance each touchpoint and be prepared to share innovative ideas that could elevate the restaurant's service.
✨Bring a Commercial Mindset
Think about how you can contribute to the restaurant’s bottom line. Prepare to discuss strategies for increasing bookings and improving guest satisfaction. Showing that you understand the business side of hospitality will set you apart.
