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- Tasks: Lead guest relations and reservations, ensuring exceptional hospitality and maximising covers.
- Company: MJMK Restaurants, known for award-winning dining experiences and a vibrant culture.
- Benefits: 50% staff discount, enhanced parental leave, 28 days holiday, and mental health support.
- Why this job: Be the heartbeat of hospitality, creating memorable experiences in a fast-paced environment.
- Qualifications: Experience with SevenRooms, strong leadership skills, and a passion for exceptional service.
- Other info: Join a dynamic team with exciting growth opportunities in a Michelin-starred restaurant group.
The predicted salary is between 60000 - 75000 £ per year.
Salary: £60 -75k (subject to experience) + Bonus linked to KPIs
Location: Central London, Full time - office and site based
MJMK is looking for a Head of Reservations & Guest Relations who is equally driven by maximising covers and delivering exceptional hospitality at every guest touchpoint. This role leads the full reservations and guest relations function across the group, ensuring every enquiry is converted, every opportunity is captured, and every guest feels genuinely welcomed and well cared for. You will champion a commercial mindset while setting the tone for how we host, communicate and build lasting guest relationships. You are the operational heartbeat of our bookings strategy and the human face of our hospitality. You will set clear KPIs, monitor performance, and coach teams to deliver results without ever losing warmth, personality or brand integrity. This is a role for someone who thrives in a fast paced environment, loves a full book, and takes real pride in creating restaurants that feel alive, intentional and fun!
What you will be doing:
- Leading all reservations and guest relations activity across the MJMK group
- Embedding a guest first, commercially sharp mindset across teams, balancing warmth with results
- Setting and tracking KPIs around conversion, enquiry response times, covers, cancellations and no shows
- Training teams to maximise demand, upsell thoughtfully, and optimise availability without compromising experience
- Owning the guest journey from first enquiry through to post visit, ensuring consistency and brand alignment
- Using SevenRooms at an advanced level to manage forecasting, demand, guest data and performance reporting
- Working closely with Operations and site leadership to plan, strategise and improve guest flow and pacing
- Ensuring every enquiry is handled with speed, confidence, warmth and genuine care
- Building strong relationships with regulars, VIPs and key guests across the estate
- Analysing data to drive decisions, influence trading strategy and support wider business goals
What we are looking for:
- A SevenRooms expert with proven experience using the system at a high level
- Someone commercially driven and KPI focused, who understands how reservations directly impact revenue
- Strong experience leading reservations and guest relations within high quality restaurants
- A natural host and clear communicator who can train, motivate and inspire teams
- Confident with forecasting, occupancy management and data led decision making
- A fast thinker who thrives on solving problems and keeping service flowing smoothly
- Someone who loves hospitality and understands the power of a brilliant first impression, where guests feel recognised, remembered, and genuinely welcomed
What we offer:
- 50% staff discount across all MJMK restaurants
- Enhanced maternity and paternity pay, after your first year with us
- 28 days holiday inclusive of Bank Holidays
- Mental health and well-being assistance via Hospitality Action, offering free advice and counselling
- An enhanced pension plan after five years with us
- Referral bonus
About MJMK Restaurants:
MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star and been named one of the World’s 50 Best Restaurants. In 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025.
Group Head of Guest Relations & Reservations employer: MJMK Restaurants
Contact Detail:
MJMK Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Head of Guest Relations & Reservations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that dream role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about your experiences and how you've made guests feel special. Remember, they want to see the real you!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like MJMK, and express your interest. A well-timed email can make all the difference and show you're genuinely keen on being part of their team.
✨Tip Number 4
Prepare for interviews by researching the company and its values. Understand their guest relations approach and think about how you can contribute. Tailor your answers to reflect their ethos, and don’t forget to ask insightful questions to show your enthusiasm!
We think you need these skills to ace Group Head of Guest Relations & Reservations
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable guest experiences in the past. We want to see that you genuinely care about making every guest feel welcomed and valued.
Be Data-Driven: Since this role is all about KPIs and performance, make sure to highlight your experience with data analysis. Talk about how you've used data to drive decisions and improve guest relations in previous roles. We love candidates who can balance warmth with a commercial mindset!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with our job description. We appreciate when candidates show they’ve done their homework on MJMK and understand what we’re all about.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it shows us you’re serious about joining our team. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at MJMK Restaurants
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs related to guest relations and reservations. Be ready to discuss how you've used data to drive decisions in previous roles. This will show that you’re not just a people person but also someone who can balance warmth with commercial acumen.
✨Showcase Your Hospitality Passion
Prepare to share specific examples of how you've created memorable guest experiences in the past. Whether it’s a unique way you’ve handled a difficult situation or how you’ve built relationships with regulars, let your passion for hospitality shine through. This role is all about making guests feel welcomed and valued!
✨Master SevenRooms
Since this role requires advanced knowledge of SevenRooms, make sure you’re familiar with its features and functionalities. If possible, practice using the system beforehand or review any relevant case studies. Being able to speak confidently about how you’ve leveraged technology to enhance guest experiences will set you apart.
✨Demonstrate Leadership Skills
Think about times when you’ve trained or motivated a team. Prepare to discuss your leadership style and how you inspire others to achieve results while maintaining a warm atmosphere. MJMK values a strong team dynamic, so showing that you can lead with both authority and empathy will be key.
