At a Glance
- Tasks: Lead a Michelin-starred restaurant, ensuring exceptional guest experiences and team performance.
- Company: MJMK Restaurants, known for award-winning dining and innovative culinary concepts.
- Benefits: Competitive salary, team discounts, growth opportunities, and enhanced maternity/paternity pay.
- Other info: Be part of an ambitious hospitality group with a focus on creativity and guest experience.
- Why this job: Join a dynamic team and shape the future of high-end dining in London.
- Qualifications: 2-4 years as a General Manager in quality restaurants with strong leadership skills.
The predicted salary is between 30285 - 37015 £ per year.
Luso, our Portuguese restaurant on Charlotte Street, is looking for a General Manager to lead it. This role exists to take full ownership of the restaurant and to uphold the standard its place in the Michelin Guide reflects.
The General Manager leads Luso from the floor and takes full accountability for the restaurant: the guest experience, the team, and the commercial performance of the site. You will set the standard the team follows through every service, working closely with the head chef and the team.
Key Responsibilities:
- Lead the restaurant from the floor every service, setting the standard for guest experience and consistency
- Take full accountability for the site, including the guest experience, the team, standards and the P&L
- Recruit, train and develop the team across all areas of the restaurant
- Manage and develop the Heads of Department, delegating and holding teams accountable so the restaurant runs seamlessly in your absence
- Drive revenue through covers, spend per head, events and local engagement
- Manage labour, gross profit and all controllable costs with precision
- Maintain impeccable standards across the property, facilities and cleanliness
- Work closely with the head chef and the wine and drinks team to develop the food and drink offer
- Proactively identify improvements and implement solutions across guest experience, people and operations
What We're Looking For:
- Minimum 2 to 4 years' experience as a General Manager
- A proven track record of managing quality restaurants (£70K+ net per week average)
- A genuine obsession with the guest experience, leading hands-on from the front
- Empathic, respected people leadership that builds a positive team culture
- Diligent custodianship of the site, maintaining impeccable standards across property, facilities and cleanliness
- Expertise in managing Heads of Department, delegating, developing and holding teams accountable
- Strength in recruitment, training and team progression across all areas of the restaurant
- Exceptional attention to detail, spotting issues before they arise
- P&L expertise, driving revenue while managing labour, gross profit and all controllable costs with precision
What we offer:
- 50% team discount across all MJMK restaurants
- Up to £500 team referral bonus
- Opportunity to grow within one of London's most ambitious hospitality groups
- Enhanced maternity and paternity pay after one year with us
- Paid company sick pay after one year, up to 5 days
- Extra day's holiday every year you're with us, up to 5 extra days
- Mental health and well-being assistance via Hospitality Action, offering free advice and counselling
- Enhanced pension contributions after 5 years with us
- Anniversary scheme award for each year you are with us
General Manager employer: MJMK Restaurants
At Casa do Frango, London Bridge, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a vibrant work culture that thrives on energy and passion, we offer competitive benefits including a generous team discount, opportunities for career growth within our ambitious hospitality group, and a supportive environment that prioritises mental health and wellbeing. Join us in creating unforgettable experiences while enjoying the unique advantage of working in one of London's most dynamic restaurant settings.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MJMK Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MJMK Restaurants
Don't be shy about reaching out to MJMK Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MJMK Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MJMK Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
