Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead reservations and guest relations, ensuring exceptional hospitality and maximising covers.
- Company: MJMK Restaurants, known for award-winning dining experiences and a vibrant culture.
- Benefits: 50% staff discount, enhanced maternity/paternity pay, 28 days holiday, and mental health support.
- Why this job: Be the heartbeat of hospitality, creating memorable experiences in a fast-paced environment.
- Qualifications: Proven experience in high-quality restaurant reservations and guest relations, with strong leadership skills.
- Other info: Join a dynamic team with exciting growth opportunities in a Michelin-starred restaurant group.
The predicted salary is between 60000 - 75000 £ per year.
Salary: £60 -75k (subject to experience) + Bonus linked to KPI's
Location: Central London, Full time - office and site based
Head of Reservations & Guest Relations
MJMK is looking for a Head of Reservations & Guest Relations who is equally driven by maximising covers and delivering exceptional hospitality at every guest touchpoint. This role leads the full reservations and guest relations function across the group, ensuring every enquiry is converted, every opportunity is captured, and every guest feels genuinely welcomed and well cared for. You will champion a commercial mindset while setting the tone for how we host, communicate and build lasting guest relationships. You are the operational heartbeat of our bookings strategy and the human face of our hospitality. You will set clear KPIs, monitor performance, and coach teams to deliver results without ever losing warmth, personality or brand integrity. This is a role for someone who thrives in a fast paced environment, loves a full book, and takes real pride in creating restaurants that feel alive, intentional and fun!
What you will be doing:
- Leading all reservations and guest relations activity across the MJMK group
- Embedding a guest first, commercially sharp mindset across teams, balancing warmth with results
- Setting and tracking KPIs around conversion, enquiry response times, covers, cancellations and no shows
- Training teams to maximise demand, upsell thoughtfully, and optimise availability without compromising experience
- Owning the guest journey from first enquiry through to post visit, ensuring consistency and brand alignment
- Using SevenRooms at an advanced level to manage forecasting, demand, guest data and performance reporting
- Working closely with Operations and site leadership to plan, strategise and improve guest flow and pacing
- Ensuring every enquiry is handled with speed, confidence, warmth and genuine care
- Building strong relationships with regulars, VIPs and key guests across the estate
- Analysing data to drive decisions, influence trading strategy and support wider business goals
What we are looking for:
- A SevenRooms expert with proven experience using the system at a high level
- Someone commercially driven and KPI focused, who understands how reservations directly impact revenue
- Strong experience leading reservations and guest relations within high quality restaurants
- A natural host and clear communicator who can train, motivate and inspire teams
- Confident with forecasting, occupancy management and data led decision making
- A fast thinker who thrives on solving problems and keeping service flowing smoothly
- Someone who loves hospitality and understands the power of a brilliant first impression, where guests feel recognised, remembered, and genuinely welcomed
What we offer:
- 50% staff discount across all MJMK restaurants
- Enhanced maternity and paternity pay, after your first year with us
- 28 days holiday inclusive of Bank Holidays
- Mental health and well-being assistance via Hospitality Action, offering free advice and counselling
- An enhanced pension plan after five years with us
- Referral bonus
About MJMK Restaurants:
MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star and been named one of the World’s 50 Best Restaurants. In 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025.
Group Head of Guest Relations & Reservations in City of London employer: MJMK Restaurants
Contact Detail:
MJMK Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Head of Guest Relations & Reservations in City of London
✨Tip Number 1
Get to know MJMK and its restaurants inside out! Familiarise yourself with their unique offerings and guest experiences. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t hesitate to reach out for insights about the company culture and expectations. A personal touch can make all the difference!
✨Tip Number 3
Prepare for situational questions that focus on guest relations and reservations. Think of examples from your past experiences where you’ve turned a challenging situation into a positive guest experience. We love hearing about real-life scenarios!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MJMK family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Group Head of Guest Relations & Reservations in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight how you've created memorable guest interactions and how you embody the warmth and care we value at MJMK.
Be Data-Driven: Since we're all about maximising covers and tracking KPIs, make sure to include any relevant data or metrics from your past roles. This shows us you're not just a people person but also someone who understands the commercial side of things.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Group Head of Guest Relations & Reservations role. We want to see how you can contribute to our unique culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MJMK Restaurants
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs related to guest relations and reservations. Be ready to discuss how you've used data to drive decisions in previous roles, as this will show your commercial mindset and ability to impact revenue.
✨Showcase Your Hospitality Skills
Prepare examples that highlight your experience in creating exceptional guest experiences. Think about specific situations where you turned a challenging guest interaction into a positive outcome, demonstrating your warmth and problem-solving skills.
✨Familiarise Yourself with SevenRooms
Since the role requires advanced knowledge of SevenRooms, make sure you can speak confidently about how you've used the platform in the past. If possible, review its features and think of ways you could leverage it to enhance guest relations and reservations.
✨Emphasise Team Leadership
Be ready to discuss your leadership style and how you've trained and motivated teams in the past. Highlight any specific training programmes you've implemented that improved performance and guest satisfaction, as this aligns perfectly with the role's requirements.
