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- Tasks: Lead reservations and guest relations, ensuring exceptional hospitality and maximising covers.
- Company: MJMK, a dynamic hospitality group focused on guest experience.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Why this job: Join a passionate team and make every guest feel genuinely welcome.
- Qualifications: Experience in hospitality and strong leadership skills.
- Other info: Fast-paced environment with a focus on innovation and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
MJMK is looking for a Head of Reservations & Guest Relations who is equally driven by maximising covers and delivering exceptional hospitality at every guest touchpoint. This role leads the full reservations and guest relations function across the group, ensuring every enquiry is converted, every opportunity is captured, and every guest feels genuinely welcome.
Head of Reservations & Guest Relations in London employer: MJMK Hospitality
Contact Detail:
MJMK Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reservations & Guest Relations in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and let them know you're on the hunt for a Head of Reservations & Guest Relations role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for hospitality shine through. Share stories about how you've maximised covers and created memorable guest experiences.
✨Tip Number 3
Research the company! Understand MJMK's values and what they stand for. Tailor your conversation to show how your experience aligns with their mission of delivering exceptional hospitality.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Head of Reservations & Guest Relations in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! We want to see how you can create memorable experiences for guests and how you've done this in the past.
Highlight Your Leadership Skills: As the Head of Reservations & Guest Relations, you'll be leading a team. Make sure to showcase your leadership experience and how you've successfully managed teams to achieve great results.
Be Specific About Your Achievements: Use concrete examples to demonstrate how you've maximised covers and improved guest relations in previous roles. Numbers and specific outcomes can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at MJMK Hospitality
✨Know the Company Inside Out
Before your interview, make sure you research MJMK thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Hospitality Skills
Prepare to discuss specific examples from your past experiences where you maximised guest satisfaction or resolved issues effectively. Highlight how you’ve turned enquiries into bookings and created memorable experiences for guests, as this is crucial for the Head of Reservations & Guest Relations role.
✨Demonstrate Leadership Qualities
As a leader, you’ll need to inspire your team. Be ready to talk about your leadership style and how you’ve successfully managed teams in the past. Share instances where you’ve motivated staff to achieve targets or improve service quality, as this will resonate well with the interviewers.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries that reflect your understanding of the role and the company. For example, ask about their strategies for enhancing guest relations or how they measure success in reservations. This shows you’re proactive and engaged.
