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- Tasks: Lead the reservations team and enhance guest experiences in a vibrant hospitality setting.
- Company: Join a top hospitality group in Greater London known for exceptional service.
- Benefits: Enjoy staff discounts and comprehensive maternity/paternity leave support.
- Why this job: Make a real impact on guest satisfaction and lead a passionate team.
- Qualifications: Experience in high-quality restaurants and proficiency with guest management systems.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality group in Greater London is seeking a Head of Reservations & Guest Relations. This role is designed for a proactive leader who maximizes covers and enhances guest experiences. You will manage the full reservations function, set performance metrics, and coach teams to ensure exceptional service. The ideal candidate will have substantial experience in high-quality restaurants and proficiency with guest management systems.
Various employee benefits include a staff discount and comprehensive support for maternity and paternity leave.
Guest Experience & Reservations Lead employer: MJMK Hospitality
Contact Detail:
MJMK Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Reservations Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a networking event or an interview, be yourself. Let your passion for guest experience shine through – it’s what sets you apart!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle various guest scenarios or improve reservations processes. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can give you a better chance of standing out. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Guest Experience & Reservations Lead
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to enhance guest experiences, as this will resonate with us at StudySmarter.
Highlight Relevant Experience: Make sure to detail your substantial experience in high-quality restaurants. We want to see how your background aligns with the role of Guest Experience & Reservations Lead, so don’t hold back on those impressive achievements!
Be Metrics-Driven: Since the role involves setting performance metrics, it’s a good idea to mention any relevant metrics you've worked with in the past. This shows us that you understand the importance of data in enhancing guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at MJMK Hospitality
✨Know Your Guest Management Systems
Make sure you’re well-versed in the guest management systems mentioned in the job description. Brush up on your technical skills and be ready to discuss how you've used these systems to enhance guest experiences in your previous roles.
✨Showcase Your Leadership Skills
As a proactive leader, it’s crucial to demonstrate your ability to coach and motivate teams. Prepare examples of how you've set performance metrics and improved service standards in past positions. This will show that you can lead effectively in this role.
✨Understand the Hospitality Landscape
Familiarise yourself with the current trends in the hospitality industry, especially in Greater London. Being able to discuss these trends and how they impact guest experiences will show your passion and knowledge about the field.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their expectations for the role and how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
