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- Tasks: Lead and oversee daily operations of multiple car park locations, ensuring excellence and compliance.
- Company: Dynamic facilities management company focused on operational excellence.
- Benefits: Competitive salary, career development, and a chance to lead a passionate team.
- Why this job: Make a real impact in the parking industry while developing your leadership skills.
- Qualifications: Experience in field operations and strong understanding of parking management systems.
- Other info: Join a fast-paced environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Field Operations Manager to lead and oversee the day-to-day performance of multiple car park locations, ensuring operational excellence, compliance, and outstanding customer service. This is a hands-on leadership role suited to someone with strong operational knowledge of the parking or facilities management sector, combined with a solid understanding of the software and technology systems that support modern parking operations.
Key Responsibilities
- Manage and support a team of field-based supervisors, wardens, and site staff across multiple locations
- Oversee smooth, safe, and efficient day-to-day operations
- Drive performance, service standards, and KPI delivery
- Ensure full compliance with health & safety and regulatory requirements
- Monitor revenue, reporting, and operational budgets
- Conduct regular site audits and inspections
- Handle escalations, incidents, and customer complaints
- Lead recruitment, training, and development of field teams
- Work closely with technology providers and internal teams to optimise system performance
- Identify and implement process and system improvements to enhance efficiency
Systems & Technology
- Strong working knowledge of parking management software and back-office platforms
- Experience with ANPR systems, enforcement technology, pay & display / pay-on-foot systems, and cashless parking solutions
- Confident using reporting dashboards and data to drive operational decisions
- Comfortable troubleshooting basic system or hardware issues in the field
- Experience implementing or upgrading operational software is highly desirable
About You
- Proven experience in field operations, multi-site, or facilities/parking operations management
- Strong understanding of the car parking industry
- Tech-savvy with good systems knowledge and data literacy
- Experience leading remote or dispersed teams
- Commercially aware with strong problem-solving skills
- Excellent communication and stakeholder management skills
- Highly organised and able to manage multiple priorities
- Full UK driving licence required
Field Ops Manager - Facilities - london based & Visits to sites employer: MJA (London) Ltd
Contact Detail:
MJA (London) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Ops Manager - Facilities - london based & Visits to sites
✨Tip Number 1
Network like a pro! Reach out to your connections in the parking and facilities management sector. Attend industry events or join relevant online groups to meet potential employers and learn about job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience in managing operations, leading teams, and using technology in the field. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on demonstrating your operational knowledge and problem-solving skills relevant to the role.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Make sure to check our listings regularly and submit your application directly for the best chance of landing that Field Ops Manager role.
We think you need these skills to ace Field Ops Manager - Facilities - london based & Visits to sites
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your relevant experience in field operations and facilities management. We want to see how your background aligns with the role, so don’t hold back on those achievements!
Be Specific About Skills: When mentioning your skills, be specific about your knowledge of parking management software and technology systems. We love tech-savvy candidates, so let us know how you’ve used these tools to drive performance.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MJA (London) Ltd
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of field operations, especially in the parking and facilities management sector. Be ready to discuss specific examples of how you've driven performance and ensured compliance in previous roles.
✨Showcase Your Tech Savvy
Since this role requires a strong understanding of parking management software and technology systems, be prepared to talk about your experience with ANPR systems and other tech solutions. Highlight any instances where you've optimised system performance or implemented new software.
✨Demonstrate Leadership Skills
This position involves managing a team, so come equipped with examples of how you've successfully led remote or dispersed teams. Discuss your approach to recruitment, training, and development, and how you've handled escalations or customer complaints.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Think of scenarios where you've had to troubleshoot issues in the field or improve operational processes, and be ready to share those stories.