At a Glance
- Tasks: Manage Tech Services requests and ensure efficient ticket handling.
- Company: MJ Quinn Integrated Services Ltd, a leader in infrastructure services.
- Benefits: 33 days holiday, full benefits package, and training support for personal growth.
- Other info: Dynamic work environment with opportunities for continuous learning and career advancement.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: ITIL Foundation Certification preferred; strong communication and organisational skills required.
The predicted salary is between 25000 - 30000 € per year.
MJ Quinn Integrated Services Ltd is a UK-based company specialising in delivering end-to-end infrastructure services across multiple industries, including telecommunications, utilities, and mechanical and electrical engineering. Established with a commitment to quality and innovation, MJ Quinn provides tailored solutions that integrate design, installation, maintenance, and project management.
The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn’s customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector.
At MJ Quinn, technology is a business enabler — not just a support function. Our Technology Services Department supports around 5,000 colleagues across multiple locations, platforms, and workstreams, ensuring our people have the tools, systems, and support they need to succeed. We have full ownership of our Microsoft modern workplace estate, including Microsoft Dynamics, giving us the autonomy to design, improve, and innovate rather than simply maintain.
This is a forward‑thinking environment where technical expertise is trusted, continuous improvement is encouraged, and high standards matter.
The Tech Services Ticket Administrator plays a crucial role in ensuring the efficient and effective handling of Tech Services requests within the organisation. This position is responsible for managing the ticketing system, triaging incoming issues, ensuring issues are accurately documented and progressed within SLAs and coordinating resolutions with technical staff. The administrator acts as a central point of contact for employees experiencing technical difficulties, maintaining accurate records and facilitating timely support responses.
MJ Quinn is committed to continuous personal and professional development. You’ll be fully supported through our training enablement programme, giving you the freedom to learn, upskill, and pursue relevant technologies and certifications. If you’re motivated, curious, and willing to invest in your own development, you’ll have the backing to learn and grow your expertise.
Working closely with colleagues across Tech Services and the wider business, you’ll act as a trusted point of contact — combining communication excellence with a pragmatic, service‑focused approach that supports MJ Quinn’s objectives.
Key Roles and Responsibilities- Monitor and manage Tech Services tickets, ensuring all requests are logged, prioritised, and assigned appropriately.
- Communicate with users to clarify issues and provide initial troubleshooting guidance.
- Collaborate with IT technicians, escalating complex problems and tracking progress towards resolution.
- Maintain detailed records of ticket history, resolutions, and user communication in the ticketing system.
- Generate regular reports on ticket trends, response times, and outstanding issues for management review.
- Contribute to the development and improvement of Tech Services processes and documentation.
- GDPR and SAR Request handling.
- ITIL Foundation Certification preferred, strong knowledge essential.
- Knowledge of PRINCE2 Methodologies.
- Strong organisational and communication skills, with an ability to manage multiple tasks simultaneously.
- Experience using Service Management ticketing systems and familiarity with common Incident Management processes, Change Management processes.
- Basic technical knowledge of computer hardware, software, and network troubleshooting.
- Ability to work well under pressure and maintain professionalism when assisting users.
- Attention to detail and commitment to maintaining accurate records.
- Department: IT
- Reports to: IT Manager
- Hours of Work: 09:00am – 17:00pm / Monday – Friday
- Work Location: Knowsley (Soon to be relocating to L24)
- Travel Requirements: No
- Holiday Entitlements: 33 days inclusive of bank holidays
- Full Benefits Package
MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage.
Tech Services Ticket Administrator employer: MJ Quinn
MJ Quinn Integrated Services Ltd is an exceptional employer that prioritises the growth and development of its employees within a dynamic and innovative environment. With a strong commitment to quality, sustainability, and a customer-focused approach, employees benefit from comprehensive training programmes, a collaborative work culture, and the opportunity to work with cutting-edge technology across various industries. Located in Knowsley, the company offers a supportive atmosphere where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Services Ticket Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MJ Quinn on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and ticketing systems. We want to show that we’re not just familiar with the basics but can also bring innovative ideas to the table.
✨Tip Number 3
Practice common interview questions, especially those related to troubleshooting and communication. We need to demonstrate our ability to handle multiple tasks while keeping a cool head under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the MJ Quinn team.
We think you need these skills to ace Tech Services Ticket Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tech Services Ticket Administrator role. Highlight relevant experience, especially with ticketing systems and IT support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech services and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see that you can communicate effectively with both technical and non-technical folks.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at MJ Quinn
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge, especially around ticketing systems and incident management processes. Familiarise yourself with ITIL principles and any relevant tools MJ Quinn uses, as this will show you're ready to hit the ground running.
✨Show Off Your Communication Skills
As a Tech Services Ticket Administrator, you'll be the go-to person for users facing tech issues. Practice explaining complex problems in simple terms and think of examples where you've successfully communicated with non-technical colleagues. This will highlight your ability to bridge the gap between tech and users.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you've juggled various responsibilities, especially under pressure. This will reassure them that you can handle the fast-paced environment at MJ Quinn.
✨Be Ready to Discuss Continuous Improvement
MJ Quinn values innovation and improvement, so come prepared with ideas on how you could contribute to enhancing their Tech Services processes. Show your enthusiasm for learning and development, and mention any relevant certifications or training you’re interested in pursuing.
