SENIOR OPERATIONS MANAGER FTTP

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MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.

At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

Our Core Values

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.

JOB OBJECTIVE

We are seeking a dynamic and experienced Senior Operations Manager, FTTP to join our team working on our Openreach contract. The ideal candidate will play a crucial role in overseeing and optimizing our copper operations, ensuring efficiency, safety, and profitability. If you are a strategic thinker with a proven track record in operations management, this is an exciting opportunity to contribute to the success of a growing company.

KEY ROLES AND RESPONSIBILITIES

• Manage the team within the budget constraints and seek every opportunity to reduce cost and maximise bottom line revenue growth.
• Deliver the full suite of client metrics and expectations.
• Develop and sustain strong working relationships with the client’s regional operational teams encouraging collaboration and best practice.
• Develop the General Managers in the understanding and interpretation of scorecards.
• Deliver Quality and Safe Working in the network and act as a role model for the values and behaviours expected within MJQ.
• Provide transformational leadership, guidance, and support to the whole team by fostering innovation in operational processes and sharing of best practice.
• Work with the Planning, Recruitment, Control and Support Teams to ensure that resources match demand and the unit operates within budget constraints.
• Work closely with the Director of Service Delivery in the production and implementation of both short- term and long-term strategic plans.
• Support the Director of Service Delivery in client led meetings, workshops and operational reviews.
• Work with the Director and Senior team to provide strategy on commercial decisions. Deploy these operatically ensuring that we are maximising any opportunities available.
• Ensure the smooth transition of new workstreams and opportunities that arise from new commercial agreements.
• Take full responsibility for all decisions relating to customer service, FTE, investment, and operational expenditure within the patch subject to the parameters defined and agreed with the Service Delivery Director and the DOA document. (Delegation of Authority)
• Adhere to all relevant company policies and procedures addressing data protection, data security, cyber security and access to data and information collected, processed and stored by the company.

Relationships

To be effective in this role the Senior Operations Manager, FTTP will need to:

• Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
• Be able to work efficiently and effectively as part of a team.
• Communicate effectively with all other departments.
• Promoting a culture of continuous improvement and ‘safety first’ approach is recognised across areas.
• Review and analyse data including KPIs; support the solution and improvement process.

PERSON SPECIFICAITON

To be successful in this role the Senior Operations Manager FTTP will:

• Have experience leading large-scale operations and driving performance.
• Ideally have operational experience working on the copper network but this is not essential.
• Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.
• Have a high standard of numeracy.
• Be educated to a G.C.S.E level B+ in Mathematics & English (or equivalent).
• Have strong written and verbal communication skills.
• Have a strong orientation towards quality, safety, and continuous improvement.
• Have the ability to prioritise work, work well under pressure, meet deadlines and manage business expectations.
• Be adaptable and flexible in your approach to work.
• A legal right to work in the UK.
• Have held a Driving Licence for 12 months or more with no more than 6 points on licence and have not served a ban within the last 12 months.

TERMS AND CONDITIONS

Working Conditions Details

Department Service Delivery Reports to Director

Hours of Work Monday – Friday hours between 08.00 -20.00

Rate of Pay £67,000 – Plus, car allowance £6,000

Work Location Hybrid Travel Requirements Frequent travel Holiday

Entitlements 6.6 week per annum, inclusive of bank holidays and company shutdowns.

Benefits Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

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