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- Tasks: Lead operational planning and forecasting for FTTP and Copper workstreams.
- Company: MJ Quinn, a leading UK infrastructure services provider.
- Benefits: Competitive salary of £55,000, Monday to Friday hours, and a focus on well-being.
- Why this job: Drive efficiency and impact in a dynamic telecommunications environment.
- Qualifications: Experience in strategic resource planning and strong leadership skills required.
- Other info: Join a diverse team committed to sustainability and operational excellence.
The predicted salary is between 55000 - 77000 £ per year.
Overview
Join MJ Quinn as the RESOURCE OPERATIONS MANAGER. This senior leadership role focuses on operational planning and forecasting across FTTP and Copper workstreams for Openreach, ensuring accurate volume forecasting, optimal resource allocation, and real-time responsiveness across multiple regions. You will oversee the Planning and On-the-Day Control teams.
Salary & Hours
Salary | £55,000
Working hours | 8AM-5PM Monday – Friday
Responsibilities
- Forecasting & Strategic Planning: Own the end-to-end forecasting process for FTTP and Copper volumes using historical data, Openreach rolling forecasts, and regional trawl ratios.
- Collaborate with Openreach to interpret and respond to 6-month rolling forecasts.
- Lead the development of weekly and monthly lockdown plans aligned with Openreach’s volume commitments and SLAs.
- Drive productivity and work with the Operational Management team to maximize opportunities for efficiency.
- Team Leadership: Manage and collaborate with the Strategic Resource Manager and Planning team responsible for pre-day allocation, route optimisation, and regional scheduling; work with the On-the-Day Control team for real-time adjustments, incident response, and service continuity; respond to escalations.
- Foster a high-performance culture focused on accuracy, agility, and continuous improvement.
- Operational Excellence: Monitor and improve trawl ratios, bias settings, and completion rates across all work types; ensure fair and efficient allocation of work volumes across regions and partner teams; drive the implementation and optimisation of planning tools and systems (e.g. Total Mobile, Optimise).
- Stakeholder Engagement: Act as the primary liaison with Openreach for forecasting and planning matters; provide regular updates to senior leadership on forecast accuracy, resource utilization, and delivery performance; support commercial and contractual discussions with data-driven insights into volume trends and capacity.
Qualifications
- Proven experience in strategic resource planning within telecommunications or a similar field.
- Strong understanding of FTTP and Copper delivery models, including Openreach operational frameworks.
- Demonstrated leadership of multi-disciplinary teams, including planning and live control functions.
- Advanced analytical skills with proficiency in forecasting tools, Excel, and planning software.
- Excellent communication and stakeholder management skills.
Desirable
- Experience working directly with Openreach or within its supply chain.
- Familiarity with trawl ratios, lockdown planning, and rolling forecast methodologies.
- Knowledge of Total Mobile, Optimise, or similar workforce management platforms.
Diversity Statement
MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation. MJ Quinn welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to building a workforce as diverse as the communities we serve.
Sustainability
MJ Quinn is committed to a sustainable future and invests in initiatives vital for the planet, communities, customers, and business. Our sustainability goals align with wider objectives and sustainable development. We engage with our people to participate in discussions shaping sustainability aspirations, provide learning opportunities at all levels, and harness employee passion.
About MJ Quinn
MJ Quinn is a UK-based infrastructure services provider delivering end-to-end solutions across telecommunications, utilities, and mechanical and electrical engineering. We offer design, installation, maintenance, and project management, partnering with leading organisations to execute complex projects using advanced technology and a skilled workforce. Our purpose is to maintain and enhance critical infrastructure, connecting communities and businesses across the UK.
Our Core Values
- People-Focused: Prioritise well-being, growth, and success of our team and partners.
- Safety Always Matters: Unwavering commitment to a safe environment.
- Operational Excellence: Highest standards of quality, efficiency, and continuous improvement.
- Sustaining Our Future: Committed to delivering sustainable solutions that benefit the environment and society.
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RESOURCE OPERATIONS MANAGER employer: MJ Quinn
Contact Detail:
MJ Quinn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RESOURCE OPERATIONS MANAGER
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Openreach. Attend events or webinars where you can meet potential colleagues and decision-makers. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by diving deep into MJ Quinn’s values and operations. Understand their commitment to sustainability and diversity. When you show that you align with their mission, it’ll make you stand out as a candidate who truly gets the company culture.
✨Tip Number 3
Practice your forecasting skills! Brush up on your analytical abilities and get comfortable with tools like Excel. Being able to demonstrate your expertise in resource planning during interviews will show that you’re ready to hit the ground running as a Resource Operations Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace RESOURCE OPERATIONS MANAGER
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resource Operations Manager role. Highlight your experience in strategic resource planning and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Leadership Skills: Since this is a senior leadership position, don’t forget to emphasise your experience in managing multi-disciplinary teams. Share specific examples of how you've fostered a high-performance culture and driven operational excellence in your previous roles.
Be Data-Driven: Given the focus on forecasting and planning, it’s crucial to demonstrate your analytical skills. Include any experience with forecasting tools or software, especially if you’ve worked with Openreach or similar frameworks. We love data-driven insights!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MJ Quinn!
How to prepare for a job interview at MJ Quinn
✨Know Your Numbers
As a Resource Operations Manager, you'll need to be comfortable with data. Brush up on your forecasting skills and be ready to discuss how you've used historical data to drive operational decisions in the past. Bring examples of how you've improved accuracy in forecasting or resource allocation.
✨Showcase Your Leadership Style
This role involves managing multi-disciplinary teams, so be prepared to talk about your leadership approach. Share specific instances where you fostered a high-performance culture or led a team through a challenging project. Highlight your ability to motivate and engage your team.
✨Understand Openreach Inside Out
Since you'll be liaising with Openreach, make sure you have a solid understanding of their operational frameworks and delivery models. Familiarise yourself with their rolling forecasts and how they impact resource planning. This knowledge will show that you're proactive and well-prepared.
✨Prepare for Stakeholder Engagement
You'll need excellent communication skills to provide updates to senior leadership and engage with various stakeholders. Think of examples where you've successfully managed stakeholder expectations or provided data-driven insights. Practice articulating complex information clearly and concisely.