At a Glance
- Tasks: Lead and innovate in technology services, ensuring top-notch IT operations and software development.
- Company: MJ Quinn, a forward-thinking infrastructure services provider committed to quality and sustainability.
- Benefits: 33 days holiday, competitive pay, and a supportive work environment focused on growth.
- Other info: Join a diverse team dedicated to operational excellence and sustainable solutions.
- Why this job: Make a real impact by leading tech teams and driving innovation in a dynamic setting.
- Qualifications: Experience in IT operations and software development, with strong leadership and communication skills.
The predicted salary is between 45585 - 55715 £ per year.
At MJ Quinn, technology is a business enabler — not just a support function. Our Technology Services Department supports around 5,000 colleagues across multiple locations, platforms, and workstreams, ensuring our people have the tools, systems, and support they need to succeed. We have full ownership of our Microsoft modern workplace estate, including Microsoft Dynamics, giving us the autonomy to design, improve, and innovate rather than simply maintain. This is a forward‑thinking environment where technical expertise is trusted, continuous improvement is encouraged, and high standards matter.
JOB OBJECTIVE
The Head of Technology Services is responsible for the day-to-day leadership, management, and operational performance of the Technology Services function, covering IT Operations and Software Development. The role ensures reliable, efficient, and cost-effective technology services, while overseeing the successful delivery and support of software development activity aligned to business requirements. The post holder acts as the senior operational leader for Technology Services, enabling the Technology Services Director to focus on strategic planning, governance, transformation, acquisitions, and wider business priorities.
KEY RESPONSIBILITIES
- Leadership & People Management: Lead and manage the IT and Development teams, ensuring clear objectives, accountability, and performance standards. Provide coaching, mentoring and professional development support to managers and team members. Manage team performance, resource planning, annual objectives, and regular review processes. Build a culture of collaboration, service ownership, continuous improvement and practical problem solving. Support succession planning and continuity across key operational and development roles.
- IT Operations & Service Delivery: Oversee the day-to-day operation of technology services across the business. Ensure IT services are delivered in line with agreed service levels, support processes, and business expectations. Manage operational performance across incidents, service requests, problems, changes, and releases. Monitor service desk performance, system availability, service quality, and user satisfaction. Act as the senior escalation point for major service issues and ensure timely communication with stakeholders.
- Infrastructure, Systems & Applications: Maintain oversight of infrastructure, cloud services, networks, endpoints, and core business systems. Ensure business-critical platforms remain available, maintained and appropriately supported. Coordinate system upgrades, maintenance windows, technology refresh activity and operational change. Support standardisation, resilience, and continuous improvement across operational technology services.
- Software Development & Product Delivery: Provide operational leadership across software development activities. Ensure development resources are allocated against agreed business priorities and delivery plans. Oversee development, testing, deployment, release management, and application support processes. Promote Agile delivery practices, robust documentation, code quality and continuous improvement. Work with stakeholders to balance development demand, support commitments, and resource capacity. Manage day-to-day relationships with relevant technology suppliers, support partners, and operational vendors. Monitor supplier performance against agreed service levels and contractual expectations. Support procurement, renewal and commercial review activity for technology services and solutions. Identify opportunities to improve value for money, reduce duplication and strengthen service outcomes. Manage operational technology budgets within agreed parameters. Monitor expenditure, forecast future requirements, and support annual budget planning. Ensure effective use of internal resources, licensing, support contracts, and third‑party services. Provide clear reporting on team capacity, operational demand, and delivery risks.
PERSON SPECIFICATION
- Proven experience managing IT Operations and Software Development teams.
- Strong understanding of IT Service Management principles and operational service delivery.
- Experience leading multi-disciplinary technology teams in a medium-to-large, multi-site organisation.
- Excellent people management, stakeholder engagement and communication skills.
- Experience managing suppliers, budgets, support contracts and technology service improvements.
- Ability to prioritise competing operational demands while maintaining service quality and delivery momentum.
- ITIL Foundation or higher qualification.
- Agile, Scrum, project management or product delivery experience.
- Experience supporting digital transformation, automation and application modernisation initiatives.
- Experience with Microsoft 365, Azure, Dynamics 365, Power Platform or similar enterprise platforms.
- Experience in utilities, telecommunications, construction, field services or a similar operational environment.
HEALTH AND SAFETY RESPONSIBILITIES
You are expected to work safely and responsibly within MJ Quinn’s values, operational policies, procedures, and accepted behaviours, ensuring that you avoid harm to yourself, your colleagues, and the communities in which we operate. As one of our core values, Safety Always Matters, and you play an important role in upholding this commitment. By consistently demonstrating safe working practices and contributing to a positive safety culture, you help ensure that everyone can work safely and go home safely.
DIVERSITY STATEMENT
MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation. MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
SUSTAINABILITY
MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development. We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.
ABOUT MJ QUINN
MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end‑to‑end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management. Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer‑centric approach ensures efficient, reliable service delivery while maintaining our focus on building long‑term, sustainable solutions. At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.
OUR CORE VALUES
- People-Focused: We prioritise the well‑being, growth, and success of our team and partners.
- Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
- Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
- Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.
Join MJ Quinn, where we combine innovation, expertise, and a values‑driven culture to deliver excellence in every project.
This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation’s business objectives. The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements. Any changes will be made following consultation with you and in compliance with employment law and equality legislation.
Head of Technology Services in Liverpool employer: MJ Quinn
MJ Quinn is an excellent employer, offering a dynamic work environment in Birmingham that fosters professional growth and development. With a strong commitment to health, safety, environment, and quality, employees benefit from competitive salaries, comprehensive training, and a supportive culture that values teamwork and innovation. The role of HSQE Manager not only provides the opportunity to make a meaningful impact across the Midlands but also encourages a balance of office and fieldwork, making it an exciting and rewarding position.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology Services in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MJ Quinn values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MJ Quinn might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MJ Quinn!
✨Direct Apply to MJ Quinn
Let's not forget to apply directly through the MJ Quinn website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Technology Services in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MJ Quinn.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MJ Quinn. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MJ Quinn
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
