MJ Quinn is seeking an experienced Customer Service Team Leader to head the Complaints Department. The role focuses on delivering fair, timely outcomes and leading a high-performing team of Complaints Advisors within a regulated environment.
Salary £34,000 per annum, 37.5 hours per week, with rotating shifts between 8:00am and 8:00pm. You will coach, monitor performance, manage escalations, and drive continuous improvement in customer outcomes.
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Senior Complaints Team Lead – Customer Care & Compliance in Knowsley employer: MJ Quinn
MJ Quinn is an exceptional employer that prioritises the well-being and growth of its team, offering a supportive work culture where safety and operational excellence are paramount. With a commitment to sustainability and innovation, employees benefit from comprehensive training, career advancement opportunities, and a range of perks including a healthcare plan and enhanced parental leave. Located in Knowsley, the company fosters a collaborative environment that empowers staff to make a meaningful impact on critical infrastructure across the UK.
