MJ Quinn in Knowsley is seeking an experienced Customer Service Team Leader to head our Complaints Department, delivering fair outcomes, coaching high-performing teams, and driving continuous improvement.
You will lead Complaints Advisors, manage workflows and KPIs, handle high-risk cases, and collaborate with Operations, HR and Senior Leadership to reduce repeat complaints and improve customer satisfaction.
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Complaints Team Lead – Customer Experience in Knowsley employer: MJ Quinn
MJ Quinn is an exceptional employer that prioritises the well-being and growth of its team, offering a supportive work culture where safety and operational excellence are paramount. With a commitment to sustainability and innovation, employees benefit from comprehensive training, career advancement opportunities, and a range of perks including a healthcare plan and enhanced parental leave. Located in Knowsley, the company fosters a collaborative environment that empowers staff to make a meaningful impact on critical infrastructure across the UK.
