Operations Manager in Hampshire, Portsmouth

Delivering end-to-end wireless network infrastructure solutions across Ireland, the UK, and international markets. The team supports the full lifecycle of telecoms projects, from initial site acquisition and planning through to design, build, deployment, and ongoing maintenance.

The Operations Manager - Wireless Infrastructure is responsible for the safe, efficient and commercially successful delivery of wireless telecommunications projects and programmes. The role provides leadership and direction to operational teams, ensuring compliance with health, safety, quality and customer requirements whilst driving operational excellence, resource optimisation and continuous improvement. The Operations Manager is accountable for programme performance, including delivery, customer satisfaction, commercial outcomes, resource planning, risk management and business growth initiatives. The role supports tender and bid activities, customer engagement and mobilisation activities to ensure projects are delivered safely, profitably and right first time.

KEY RESPONSIBILITIES

• Lead the safe, efficient and profitable delivery of wireless infrastructure projects and programmes.
• Ensure compliance with company, client and statutory Health, Safety, Environmental and Quality requirements.
• Manage and optimise operational resources, including employees, subcontractors, plant, equipment and materials.
• Provide leadership, coaching and performance management to operational teams and delivery managers.
• Drive a culture of operational excellence, continuous improvement and right-first-time delivery.
• Support business development, tender, bid and mobilisation activities through operational planning, resource forecasting and delivery methodology development.
• Monitor and manage programme performance against safety, quality, programme and financial targets.
• Identify, manage and mitigate operational, commercial and delivery risks whilst maximising opportunities for improved performance.
• Lead operational commercial activities including forecasting, applications, variations, completed works, revenue recovery and cost control.
• Act as the primary operational escalation point for programme teams, customers and subcontractors.
• Promote best practice across acquisition, civils, construction, electrical, rigging, installation, commissioning and integration activities.
• Ensure compliance with company policies, customer requirements and industry regulations.
• Maintain effective operational controls, governance processes and performance reporting.
• Produce and present operational, commercial and programme performance reports to senior management and customers.
• Monitor KPIs, forecasts, risks and opportunities, implementing improvement plans where required.
• Support audits, inspections and governance reviews, ensuring corrective actions are implemented and closed out.
• Ensure customer systems, operational tools and reporting platforms are accurately maintained and updated.
• Build and maintain strong relationships with customers, suppliers, subcontractors and internal stakeholders.
• Manage customer expectations and provide effective resolution to operational, commercial and delivery escalations.
• Work collaboratively with Programme Managers, Project Managers, Commercial, Finance and Business Development teams to achieve successful outcomes.
• Represent the business in customer meetings, operational reviews, tender presentations and governance forums.
• Support the development of long-term customer partnerships through consistent delivery, service excellence and customer satisfaction.
• Provide operational expertise and technical guidance across the Wireless Infrastructure business stream.

PERSON SPECIFICATION

• Minimum 10 years' experience within the mobile telecommunications industry.
• Extensive knowledge of wireless infrastructure deployment, including acquisition, civils, construction, electrical, rigging, installation, commissioning and integration activities.
• Previous experience leading operational teams and managing multiple projects, programmes or functions.
• Strong understanding of Health, Safety, Environmental and Quality management requirements.
• Working knowledge of CDM Regulations and their practical application.
• Demonstrable experience supporting tender preparation, bid management, resource planning and project mobilisation activities.
• Strong commercial awareness, including cost control, forecasting, revenue recovery and financial performance management.
• Demonstrable experience managing operational, commercial and financial performance across multiple projects or programmes.
• Experience identifying, managing and mitigating programme risks and opportunities.
• Strong business and commercial acumen with the ability to support customer retention, business growth and operational improvement initiatives.
• Strong leadership, coaching and people management skills.
• Excellent stakeholder management and customer relationship skills.
• Ability to manage customer escalations and resolve complex operational issues.
• Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and presentation skills.
• Full UK Driving Licence.

HEALTH AND SAFETY RESPONSIBILITIES

You are expected to work safely and responsibly within MJ Quinn’s values, operational policies, procedures, and accepted behaviours, ensuring that you avoid harm to yourself, your colleagues, and the communities in which we operate. As one of our core values, Safety Always Matters, and you play an important role in upholding this commitment. By consistently demonstrating safe working practices and contributing to a positive safety culture, you help ensure that everyone can work safe and go home safe.

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation. MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

SUSTAINABILITY

MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development. We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.

ABOUT MJ QUINN

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management. Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions. At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation’s business objectives. The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements. Any changes will be made following consultation with you and in compliance with employment law and equality legislation.