TELCOMMUNICATION OPERATIONAL SUPPORT COACH – YORKSHIRE MJ Quinn

Pay: £35,000.00 per year

Working Hours: Between 8:00am - 8:00pm (Monday - Friday)

Company vehicle.

Who are MJ Quinn: MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

Department Overview: The Operational Support Department is dedicated to supporting our engineers through continuous development and ensuring contract quality compliance. We provide in-field training, equip engineers with evolving tools and processes, and collaborate closely with Area Managers to deliver high-performing field engineers. Our commitment to quality, health and safety, and operational excellence underpins everything we do.

Job Summary: This role is responsible for managing new starters within the business, ensuring they receive comprehensive support throughout their onboarding journey. The position plays a vital role in maintaining high standards of quality and safety and contributes significantly to the overall performance of the Service Delivery team.

Key responsibilities:

• To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
• Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
• To work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.
• Maximise performance and delivery of individual engineers, through high quality, supportive coaching interventions for safety, quality, and effectiveness.
• Provide feedback to Management Team on all coaching interventions undertaken and to provide suitably competent engineers to the field teams.
• Make full use of the FPQS system for recording visits and registering issues and resolutions.
• Support new engineers helping them adapt to the working environment and developing their skills and aptitude.
• Maintain accurate Coaching Request and Buddy Dashboards.
• Deliver local training in the form of coaching workshops as required. This can be either in-field or a need only basis in the Training School.
• Provide technical guidance via phone, Teams, email, or 1‑1 interactions.
• Carry out any planned field-based assessment and accreditation programmes as directed by the Operational Support Manager and the AM’s, GM’s.
• Carry out the engineers’ Post Training Event evaluation, monitoring, and coaching and to support the delivery of customer commitments, and on-the-day technical assistance.
• Carry out retrospective Quality Checks on engineers work under the direction of the Operational Support Manager.
• Adhere to the M J Quinn Quality Standards.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. This job description will be updated as and when the role changes or develops in line with company activities and role requirements.

Diversity Statement: At MJ Quinn, we value diversity and are committed to creating an inclusive, equitable workforce. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, gender, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation. Join us in building a team as diverse as the communities we serve.