At a Glance
- Tasks: Plan and organise FTTP tasks for field teams to ensure efficiency.
- Company: MJ Quinn connects thousands of customers to the Openreach network with a dedicated team of engineers.
- Benefits: Enjoy 33 days off, healthcare cashback, gym discounts, and a pension scheme.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
- Why this job: Join a supportive team, develop your skills, and make a real impact in the community.
- Qualifications: Strong planning skills, numeracy, and proficiency in Excel are essential.
The predicted salary is between 20000 - 30000 £ per year.
ABOUT MJ QUINN
MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.
Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.
At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.
Our Core Values
- People-Focused: We prioritise the well-being, growth, and success of our team and partners.
- Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
- Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
- Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.
Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.
DEPARTMENT OVERVIEW
Our Service Delivery contract with Openreach started with 10 engineers in 2011 and now stands at over 1700 engineers working across all areas of UK mainland. We connect over 25,000 customers to the Openreach network every single week by attending individual appointments for Copper Phone Line provision, Managed Install Broadband provision, FTTP and PCP only provision. We have an experienced network of Area Managers and Coaches supporting our engineers in field every single day to ensure engineers are working safely to provide customers with a great experience.
JOB OBJECTIVE
To be responsible for 'on the day' tactical re-allocation of field tasks and facilitating maximum efficiency of the field force alongside being responsible for planning and issuing jobs to the field teams as well as organising their delivery schedules and ensuring that facilities management are progressing as expected and completed on time.
KEY ROLES AND RESPONSIBILITIES
- To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
- Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
- Work as part of a larger team to develop working practices and procedures.
- Reallocation of work to field teams.
- Delivery inbound and outbound call metrics and maintain service level agreements.
- Prioritise on the day work stack and allocate effectively to deliver client metrics.
- Manage work proactively to ensure all tasks are resourced and Field productivity is maintained.
- Dealing with client requests in all aspects of the project and escalating any issues to the Programme Manager, when required.
- Ensuring that all engineers are organised, have the relevant site access and job packs for jobs they have been allocated.
- Work safely and responsibly within MJ Quinn's values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.
PERSON SPECIFICAITON
TERMS AND CONDITIONS
- Working Conditions – Office based with occasional Sunday shifts to be worked from home
- Department – Service Delivery
- Reports to – Strategic Resource Manager
- Hours of Work – Sunday - Friday / 08:30am - 17:00 (5 days ) Sunday working required.
- Rate of Pay – £26,000
- Work Location – Oak House, Knowsley (Soon to be relocating to L24)
- Travel Requirements – No
- Holiday Entitlements – 6.6 week per annum, inclusive of bank holidays and company shutdowns.
- Free car parking
- 2 x death in service benefit
- healthcare plan
- cycle scheme & company contribution pension scheme
- enhanced maternity and paternity
DIVERSITY STATEMENT
MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.
MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
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TACTICAL RESOURCE PLANNER in Liverpool employer: Mj Quinn Integrated Services Ltd
Mj Quinn Integrated Services Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and customer-focused service excellence. As a Field Coaching Specialist, you will have the opportunity to engage with engineers across the beautiful regions of Avon, Somerset, and Devon, while benefiting from a competitive salary and a commitment to work-life balance with flexible hours. The company fosters a collaborative environment where your coaching skills can thrive, ensuring meaningful contributions to both personal and professional growth.
Contact Details:
Mj Quinn Integrated Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land TACTICAL RESOURCE PLANNER in Liverpool
✨Tip Number 1
Familiarise yourself with the specific geographical area you'll be planning for. Understanding local infrastructure and customer needs can give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your Excel skills, as this role requires strong computer literacy. Being able to demonstrate your proficiency with data management and analysis can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with team collaboration and communication. This role involves daily calls with managers, so showcasing your interpersonal skills will be crucial.
✨Tip Number 4
Think about examples from your past work where you've successfully managed multiple tasks under pressure. Being able to articulate these experiences will highlight your ability to prioritise effectively.
We think you need these skills to ace TACTICAL RESOURCE PLANNER in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Tactical Resource Planner role. Focus on your planning, organisation, and communication abilities, as these are key for this position.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the responsibilities and requirements mentioned in the job description. Use examples from your past experiences to demonstrate how you meet their expectations.
Highlight Relevant Skills:In your application, emphasise your strong numeracy skills, proficiency in Excel, and any experience with resource planning or project management. These skills are crucial for the role and should be clearly presented.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mj Quinn Integrated Services Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tactical Resource Planner. Familiarise yourself with the key tasks mentioned in the job description, such as planning FTTP tasks and managing field productivity.
✨Showcase Your Planning Skills
Prepare examples from your past experiences that demonstrate your strong planning and organisational abilities. Be ready to discuss how you've effectively managed schedules and prioritised tasks under pressure.
✨Communicate Effectively
Since the role involves daily calls with managers and senior staff, practice clear and concise communication. Be prepared to discuss how you would maintain relationships with internal and external stakeholders.
✨Emphasise Adaptability
Highlight your ability to adapt and be flexible in your approach to work. Share instances where you've successfully navigated changes or challenges in a previous role, showcasing your problem-solving skills.
