At a Glance
- Tasks: Analyse business processes and improve software solutions to drive efficiency and value.
- Company: Join a dynamic tech team supporting 5000 users across various platforms.
- Benefits: Competitive salary, 33 days holiday, and standard benefits package.
- Other info: Fast track training in Agile and ITIL systems provided.
- Why this job: Make a real impact by enhancing business processes and collaborating with key stakeholders.
- Qualifications: Strong analytical skills and experience in Agile environments preferred.
The predicted salary is between 32000 - 42000 £ per year.
DEPARTMENT OVERVIEW
The MJ Quinn Technology Services Department supports circa 5000 users across our platforms, workforce, and locations. The Department designs and supports a complex environment of software solutions.
JOB OBJECTIVE
The primary purpose of this role is to deliver new or improved business processes and software solutions that align with the organisation’s strategic goals. In practice, this means analysing current business processes and IT systems, identifying inefficiencies or opportunities for improvement, and defining requirements for changes or innovative solutions. By working closely with business sponsors (the key stakeholders funding or championing projects) and technology teams, the Business Analyst ensures that initiatives add significant business value — for example, by enhancing efficiency, improving service quality, or enabling better decision-making through data and systems. The Business Analyst also works within Agile project delivery frameworks and adheres to ITIL-based service management practices to ensure that process improvements are implemented effectively and sustainably.
KEY RESPONSIBILITIES
- Requirements Elicitation & Analysis: Working with business sponsors and users to gather, clarify, and document business and system requirements for new processes or software features. This involves conducting interviews, workshops, and data analysis to understand business problems, identify specific business needs, and define the scope of solutions.
- Process Mapping & Improvement: Analysing current business workflows and business processes to pinpoint inefficiencies or pain points, then proposing improvements or automation opportunities. The BA may create process flow diagrams and business process models to visualize current vs. target state processes and recommend optimisations aligned with ITIL service improvement.
- Solution Definition & Documentation: Translating business needs into clear, actionable requirements for the technical teams. This can include writing business requirements documents (BRDs), functional specifications, user stories, and use cases (for Agile projects).
- Agile Collaboration: Playing an active role in the Agile development lifecycle (e.g. Scrum or Kanban processes). The Business Analyst typically works with Product Owners and development teams to refine the product backlog, elaborate on acceptance criteria for user stories, and ensure that the delivered software features meet the business requirements.
- Testing & Validation: Collaborating with QA/Test teams and end-users to validate that solutions meet requirements and business objectives. The BA may help develop or review user acceptance test (UAT) scenarios and ensure traceability from requirements through to test cases.
- Stakeholder Communication: Serving as the liaison between business sponsors and technical teams, keeping everyone aligned. This involves regular updates to business sponsors on project status, risks, and benefits, as well as negotiating priorities among different stakeholders.
PERSON SPECIFICATION
- Analytical Skills & Process Understanding: Ability to analyse complex business processes and data to identify issues, trends, and opportunities.
- Communication & Stakeholder Management: Excellent verbal and written communication skills are essential. The BA must be able to communicate complex ideas in simple terms, whether drafting technical documentation or discussing changes with non-technical business stakeholders.
- Agile and ITIL Knowledge: Practical experience working in an Agile development environment is an advantage.
TECHNOLOGY BUSINESS ANALYST in Liverpool employer: Mj Quinn Integrated Services Ltd
Mj Quinn Integrated Services Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and customer-focused service excellence. As a Field Coaching Specialist, you will have the opportunity to engage with engineers across the beautiful regions of Avon, Somerset, and Devon, while benefiting from a competitive salary and a commitment to work-life balance with flexible hours. The company fosters a collaborative environment where your coaching skills can thrive, ensuring meaningful contributions to both personal and professional growth.
Contact Details:
Mj Quinn Integrated Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land TECHNOLOGY BUSINESS ANALYST in Liverpool
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We think you need these skills to ace TECHNOLOGY BUSINESS ANALYST in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
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