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- Tasks: Provide 1st line IT support and resolve tech issues for our teams.
- Company: MJ Quinn, a leading UK infrastructure services provider.
- Benefits: Free parking, healthcare plan, pension scheme, and generous holiday entitlement.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience with Microsoft Office 365 and basic hardware troubleshooting.
- Other info: Full-time role with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 Ā£ per year.
MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.
Our Core Values:
- People-Focused: We prioritise the well-being, growth, and success of our team and partners.
- Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
- Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
- Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.
DEPARTMENT OVERVIEW
The MJ Quinn Technology Services Department supports over 3000 people across our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics.
JOB OBJECTIVE
The primary objective of the IT 1st Line Support would be involved in all aspects of the IT support role for all our in-house teams. The ability to work within a team as well as using your own initiative.
KEY ROLES AND RESPONSIBILITIES:
- To be a first point of coordination for IT support requests by phone and ticket.
- To be responsible for providing IT support and timely ticket closures.
- Responsible for own SLA/KPIs.
- To provide 1st line support to end users for Microsoft Office Solutions.
- To provide 1st line support to end users for hardware issues.
- Build and deploy end users compute devices.
- To support and collaborate with other team members in the delivery of IT support services.
- To support escalation of incidents/problems to 2nd/3rd line support.
- To be fundamental in developing MJQās working culture, its reputation, and values.
PERSON SPECIFICATION:
- Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation).
- Basic understanding of PC hardware set-up and configuration.
- Firm knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).
- Ideally, have 2 years relevant 1st line / Helpdesk support experience.
- A willingness to complete training provided and paid for by MJ Quinn.
- Full UK Driving Licence.
TERMS AND CONDITIONS:
- Working Conditions: Full Time Office Based
- Department: IT
- Reports to: IT Manager
- Hours of Work: Monday to Friday ā 08:00am ā 16:00pm
- Rate of Pay: NMW
- Work Location: Liverpool
- Travel Requirements: No
- Holiday Entitlements: 6.6 week per annum, inclusive of bank holidays and company shutdowns.
- Benefits: Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity.
DIVERSITY STATEMENT
MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation. MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
1ST LINE SUPPORT MJ Quinn in Liverpool employer: Mj Quinn Integrated Services Ltd
Contact Detail:
Mj Quinn Integrated Services Ltd Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land 1ST LINE SUPPORT MJ Quinn in Liverpool
āØTip Number 1
Get to know MJ Quinn and their values! Research the company culture and understand their commitment to quality and sustainability. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice your tech skills! Since you'll be providing 1st line support, brush up on your knowledge of Microsoft Office Solutions and basic hardware troubleshooting. Being confident in these areas will make you stand out when discussing your experience.
āØTip Number 3
Network like a pro! Connect with current or former MJ Quinn employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the IT department. Personal connections can give you an edge!
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows that youāre proactive and serious about joining MJ Quinn. Donāt forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace 1ST LINE SUPPORT MJ Quinn in Liverpool
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft Office Solutions and IT support. We want to see how your skills align with our needs at MJ Quinn!
Show Your Team Spirit: Emphasise your ability to work within a team and your initiative in problem-solving. At MJ Quinn, we value collaboration, so let us know how youāve contributed to team success in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way for us to receive your details and ensures youāre considered for the role. We canāt wait to hear from you!
How to prepare for a job interview at Mj Quinn Integrated Services Ltd
āØKnow Your Tech
Make sure you brush up on your knowledge of Microsoft Office Solutions and Windows operating systems. Be ready to discuss your experience with troubleshooting Outlook and Office 365, as this will be crucial for the role.
āØShow Your People Skills
Since MJ Quinn values a people-focused approach, highlight your ability to work well in a team and communicate effectively. Share examples of how you've helped colleagues or resolved conflicts in previous roles.
āØUnderstand the Company Values
Familiarise yourself with MJ Quinn's core values, especially around safety and sustainability. Be prepared to discuss how you can contribute to these values in your role, showing that you're aligned with their mission.
āØPrepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've successfully handled IT support requests or resolved hardware issues, and be ready to explain your thought process and actions.
