Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot Microsoft Office and hardware issues.
- Company: Dynamic UK-based infrastructure services provider in Liverpool.
- Benefits: Free parking, pension scheme, and a supportive work environment.
- Why this job: Join a collaborative team and enhance your tech skills while helping others.
- Qualifications: 2 years of helpdesk experience and strong troubleshooting abilities.
- Other info: Full-time office role with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A UK-based infrastructure services provider is seeking an IT 1st Line Support professional in Liverpool. The role involves coordinating IT support requests, providing technical assistance for Microsoft Office and hardware issues, and collaborating with the IT team.
Ideal candidates will have:
- At least 2 years of helpdesk experience
- Troubleshooting skills
- A full UK driving license
This is a full-time office-based position offering various benefits such as free parking and a pension scheme.
1st Line IT Support - Windows & Office 365 in Liverpool employer: Mj Quinn Integrated Services Ltd
Contact Detail:
Mj Quinn Integrated Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support - Windows & Office 365 in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in support roles. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Plus, it’s super easy!
We think you need these skills to ace 1st Line IT Support - Windows & Office 365 in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Windows and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous helpdesk experience makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Soft Skills: While technical skills are crucial, we also value communication and teamwork. Make sure to mention any experiences where you’ve successfully collaborated with others or helped customers resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mj Quinn Integrated Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Office 365. Be prepared to discuss common issues and troubleshooting steps, as well as any relevant experience you've had in a helpdesk role. This will show that you're not just familiar with the software but can also handle real-world problems.
✨Showcase Your Communication Skills
As a 1st Line IT Support professional, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to outline how you'd handle specific IT support requests. Think about past experiences where you successfully resolved issues and be ready to share those stories. This will highlight your problem-solving skills and practical experience.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their approach to IT support and any recent projects they've undertaken. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
