JEOPARDY COORDINATOR in Knowsley

Salary: £25,000 – £26,000

Hours of Work: 37.5 Hours Monday – Friday early or late shift between 08:30am – 19:00pm to be confirmed on appointment

Work Location: Knowsley with move to new office in Speke early 2027

Travel Requirements: No

Holiday Entitlements: 33 Days including 8 bank holidays

Benefits: Full Benefits Package

ABOUT MJ QUINN

MJ Quinn Integrated Services Ltd is a UK-based company specialising in delivering end-to-end infrastructure services across multiple industries, including telecommunications, utilities, and mechanical and electrical engineering.

DEPARTMENT OVERVIEW

The Service Delivery function within MJ Quinn is dedicated to the delivery of Fibre to the Premises (FTTP) services across the Openreach network. This department is focused on managing “On the Day” performance and driving completion through a structured 5-day retain model, ensuring all work is proactively monitored, progressed, and completed within agreed timescales.

JOB OBJECTIVE

As a Jeopardy Coordinator, you will be responsible for “On the Day” allocation and jeopardy management of FTTP work, ensuring jobs are actively progressed through to completion.

KEY ROLES AND RESPONSIBILITIES:

• Allocate work to engineers and field teams to maximise productivity and efficiency
• Manage and prioritise the On the Day work stack, ensuring delivery against client SLAs and KPIs
• Proactively manage jeopardy across all FTTP jobs, identifying risks and driving resolution to completion
• Take ownership of all work within the 5-day retain period, ensuring no jobs are left incomplete without clear action
• Allocate and coordinate Additional Services work to Sweeper teams, ensuring timely completion
• Arrange and manage Additional Services appointments within the retain window to ensure full job completion
• Maintain direct communication with Engineers and Sweepers, ensuring punctuality, attendance, and job progression
• Act as a central point of contact for field teams, providing real-time support and resolution of issues
• Monitor work stacks, queues, and performance trackers to identify opportunities for conversion and completion
• Validating incomplete jobs to ensure legitimacy and accurate return to Openreach systems
• Deliver inbound and outbound communication performance in line with service level agreements
• Handle requests, queries, and escalations in a timely manner while meeting daily KPIs
• Ensure effective prioritisation of work to achieve client performance metrics and business objectives
• Operate a strong Duty of Care function for all field personnel
• Collaborate with internal teams (Control, Scheduling, Field Management) to ensure seamless service delivery
• Maintain accurate system updates and records to reflect real-time job status and progress
• Contribute to continuous improvement by identifying process gaps and recommending solutions
• Ensure A55’s are submitted to Openreach in timely and accurate manner
• Ensure Permission to Work (PTW) documentation is obtained by the installation engineer on the day of install, prior to requesting any support from OH or UG Sweeper Teams

PERSON SPECIFICATION:

• Experience of working within a similar role.
• Excellent communication skills and a good telephone manner.
• Customer service experience – dealing with engineers is preferred but not essential.
• Good level of IT skills with experience working on Microsoft 365.

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation.

SUSTAINABILITY

MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business.

OUR CORE VALUES:

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation’s business objectives.