INSURANCE CLAIMS ADMINISTRATOR in Knowsley

Location: Knowsley

Department: Fleet

Salary: £25,400 per annum

Working Hours: 08:00 – 16:00

About the Role

We are looking for a proactive and detail-oriented Insurance Claims Administrator to join our Fleet team. Reporting to the Motor Insurance Team Leader, you will play a key role in managing motor and public liability insurance claims across a fleet of approximately 3,000 vehicles. This is a fast-paced and varied role where you will be responsible for handling the full lifecycle of claims, from initial notification through to resolution, ensuring accuracy, compliance, and excellent service delivery at all times.

Key Responsibilities

• Claims Processing
• Manage the full claims process following First Notification of Loss (FNOL), including investigation, assessment, and documentation.
• Liaise with insurers, brokers, third-party administrators, repairers, and legal teams to progress claims efficiently.
• Review damage reports and hire documentation to support accurate claim evaluation.
• Handle incidents involving company and client vehicles, including own damage and third-party claims.
• Support uninsured loss recovery with the company’s approved provider.
• Ensure all claims are thoroughly investigated and documented in line with legal requirements.
• Compliance & Communication
• Adhere to company policies and legal/regulatory requirements.
• Maintain clear communication with internal teams, including Fleet and Operations.
• Stay up to date with insurance regulations and industry best practices.
• Reporting & Analysis
• Maintain accurate and up-to-date records within the claims management system.
• Assist in preparing reports on claims performance, costs, and trends.
• Contribute to fleet risk management and safety initiatives using claims data insights.

About You

We are looking for someone who is organised, analytical, and able to manage multiple priorities in a busy environment.

Experience & Skills

• Previous experience in motor insurance claims handling or a similar role (fleet or transport experience desirable).
• Strong understanding of motor insurance claims processes and terminology.
• Knowledge of insurance regulations, legal compliance, and data protection standards.
• Excellent attention to detail and organisational skills.
• Strong IT skills, including MS Office (Word, Excel, Outlook) and claims management systems.
• Effective communication skills, both written and verbal.
• Ability to work to deadlines and manage multiple claims simultaneously.
• Strong problem-solving skills with a proactive mindset.
• Full UK driving licence (desirable).

Diversity Statement

MJ Quinn’s are committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex or sexual orientation. We welcome applications from a diverse range of candidates regardless of their background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.