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- Tasks: Manage daily work allocation and ensure smooth service delivery for our clients.
- Company: MJ Quinn, a leading UK infrastructure services provider with a focus on innovation.
- Benefits: Enjoy competitive salary, company events, health programmes, and employee discounts.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Strong planning skills, customer service experience, and excellent communication abilities.
- Other info: Flexible working hours and opportunities for career growth in a diverse workplace.
The predicted salary is between 24000 - 33600 £ per year.
- Monday – Friday (0800 – 1630 or 0830 – 1700)
- 37.5 Hours a week
- Salary – £24,000 P/A
Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.
As a Jeopardy Coordinator, you will be responsible for ‘on the day’ allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow.
Key responsibilities
The key responsibilities of this role include but are not limited to the following tasks:
- Reallocation of work to field teams.
- Delivery inbound and outbound call metrics and maintain service level agreements.
- Prioritise on the day work stack and allocate effectively to deliver client metrics.
- Manage work proactively to ensure all tasks are resourced and Field productivity is maintained.
- Conduct one Late shift (work from home) 1 day in 8 week.
- Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
- Communicate effectively with all other departments.
Person Specification
To be successful in this role the Jeopardy Management Coordinator will:
- Have strong planning, organisation, and monitoring abilities.
- Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.
- Experience working in a customer service role.
- Be computer literate.
- Have strong written and verbal communication skills.
- Have a strong orientation towards quality, safety, and continuous improvement.
- Can prioritise work, work well under pressure, meet deadlines, and manage business expectations.
- Be adaptable and flexible in your approach to work.
Who are MJ Quinn
MJ Quinn Integrated Services Ltd is a UK-based company specialising in delivering end-to-end infrastructure services across multiple industries, including telecommunications, utilities, and mechanical and electrical engineering. Established with a commitment to quality and innovation, MJ Quinn provides tailored solutions that integrate design, installation, maintenance, and project management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn’s customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector.
Diversity Statement
MJ Quinn’s are committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex or sexual orientation.
Job Type: Full-time
Benefits
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
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JEOPARDY COORDINATOR MJ Quinn employer: Mj Quinn Integrated Services Ltd
Contact Detail:
Mj Quinn Integrated Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JEOPARDY COORDINATOR MJ Quinn
✨Tip Number 1
Get to know MJ Quinn! Research the company’s values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to planning, organisation, and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace JEOPARDY COORDINATOR MJ Quinn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Jeopardy Coordinator role. Highlight your planning, organisation, and communication skills, as these are key for the position. We want to see how you can bring your unique experience to our team!
Showcase Your Customer Service Experience: Since this role involves managing relationships with various stakeholders, it's important to emphasise any previous customer service roles you've had. Share specific examples of how you've successfully handled challenges or improved service delivery in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to us and is reviewed promptly. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Mj Quinn Integrated Services Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Jeopardy Coordinator. Familiarise yourself with key tasks like work allocation and managing service delivery metrics. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to showcase your communication abilities. Think of examples from your past experiences where you effectively communicated under pressure or resolved conflicts. This will highlight your interpersonal skills, which are crucial for the position.
✨Demonstrate Your Problem-Solving Skills
As a Jeopardy Coordinator, you'll need to manage unexpected challenges. Prepare to discuss specific instances where you've successfully prioritised tasks or adapted to changing situations. This will illustrate your ability to think on your feet and maintain productivity, even when things get hectic.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for workflow management, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
