INSURANCE CLAIMS MANAGER

INSURANCE CLAIMS MANAGER

Liverpool Full-Time 32000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and manage motor and public liability claims, ensuring efficient processing and resolution.
  • Company: MJ Quinn's is dedicated to diversity and providing high-quality service in the insurance sector.
  • Benefits: Enjoy free parking, 33 days holiday, employee bonuses, healthcare cashback, and gym discounts.
  • Why this job: Join a dynamic team, make an impact, and develop your skills in a fast-paced environment.
  • Qualifications: 5+ years in motor insurance claims management; strong analytical and leadership skills required.
  • Other info: We value diversity and welcome applicants from all backgrounds.

The predicted salary is between 32000 - 36000 £ per year.

Salary l £38,000-£42,000 depending on experience

Hours l Monday – Friday 37.5 hours

Job Purpose

The purpose of the Operational Motor Claims Manager role is to lead and manage the day-to-day operations of the motor and public liability claims department, ensuring efficient processing, timely resolution, and high-quality service delivery for a fleet of circa 3000.

The Motor Claims Manager will lead the management of motor vehicle and public liability insurance claims. The role involves overseeing all aspects of claims handling—from notification to settlement—while ensuring efficient processes, regulatory compliance, and strategic cost control.

You will act as the key liaison between internal stakeholders, insurers, brokers, legal teams, and third parties to ensure all claims are handled effectively and resolved in a timely and professional manner.

Job Responsibilities

Claims Management:

  • Oversee the full lifecycle of motor insurance claims, from FNOL (First Notification of Loss) through to settlement.
  • Manage claims intake, investigation, assessment, and resolution.
  • Liaise with insurers, brokers, third-party administrators, repairers, and legal representatives.
  • Monitor and review open claims to ensure timely closure and effective cost control.
  • Review on hire documentation and assess against damage estimations

Motor Insurance Claims:

  • Manage incidents involving company or client vehicles, including own damage and third-party claims.
  • Coordinate with fleet managers, drivers, and vehicle repairers to process claims efficiently.
  • Handle uninsured loss recovery with the companies nominated 3rd party provider.
  • Ensure thorough investigation, documentation, and legal compliance

Team Leadership & Compliance:

  • Supervise and support a team of claims handlers/administrators
  • Ensure compliance with legal, regulatory, and policy standards in claims handling.
  • Maintain up-to-date knowledge of relevant insurance laws, industry regulations, and case law.
  • Liaise with the Fleet, Operations, Legal, and Compliance teams to ensure appropriate internal processes are followed and continuously improved.

Reporting & Analysis:

  • Maintain accurate records of all claims and prepare regular reports on claims activity, trends, costs, and performance indicators.
  • Analyse claims data to identify patterns, recommend improvements, and support risk management initiatives.
  • Support driver training, fleet safety initiatives, and accident reduction strategies through insights derived from claims data.

General Experience / Qualifications

  • Proven experience in managing motor insurance claims for a large commercial fleet (1,000+ vehicles desirable).
  • Proficient in claims management software and Microsoft Office Suite.
  • Risk management or legal training background
  • Minimum 5 years of experience managing motor and public liability insurance claims.
  • Strong knowledge of insurance principles, liability law, and policy interpretation.
  • Experience liaising with insurers, legal teams, and third-party administrators.
  • Qualified within Insurance, Business Administration, Risk Management, Law, or related fields
  • Excellent analytical, negotiation, and decision-making skills.
  • High attention to detail and ability to manage multiple claims simultaneously.
  • Strong communication and interpersonal skills.
  • Strong leadership and team management skills
  • Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

  • Free Parking
  • 33 days holiday (25 + Bank holidays)
  • Employee Bonus Scheme
  • Healthcare Cashback Plan
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Company Contribution Pension Scheme
  • Parental Leave and Pay
  • Employee Reward and Recognition
  • Learning and Development Opportunities
  • Gym & Retail Discounts.
  • Life Assurance Benefit

Diversity Statement

MJ Quinn’s are committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex or sexual orientation.

We welcome applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

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INSURANCE CLAIMS MANAGER employer: Mj Quinn Integrated Services Ltd

MJ Quinn is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including 33 days of holiday, a healthcare cashback plan, and a robust pension scheme. Our inclusive work culture fosters diversity and collaboration, ensuring that every team member feels valued and empowered to contribute to our mission of delivering high-quality service in the insurance claims sector. Located in a vibrant area, we provide ample opportunities for career advancement and personal development, making us a rewarding place to build your career.
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Contact Detail:

Mj Quinn Integrated Services Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land INSURANCE CLAIMS MANAGER

✨Tip Number 1

Familiarise yourself with the latest trends and regulations in motor insurance claims. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.

✨Tip Number 2

Network with professionals in the insurance sector, especially those who have experience in managing motor claims. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals.

✨Tip Number 3

Prepare to discuss specific examples from your past experience where you successfully managed claims or improved processes. Highlighting your achievements can set you apart from other candidates and show your potential value to our team.

✨Tip Number 4

Demonstrate your leadership skills by sharing experiences where you effectively managed a team or resolved conflicts. As a Claims Manager, your ability to lead and motivate others will be crucial for success in this role.

We think you need these skills to ace INSURANCE CLAIMS MANAGER

Claims Management
Motor Insurance Knowledge
Regulatory Compliance
Team Leadership
Analytical Skills
Negotiation Skills
Decision-Making Skills
Attention to Detail
Communication Skills
Interpersonal Skills
Risk Management
Legal Knowledge
Claims Data Analysis
Proficiency in Claims Management Software
Microsoft Office Suite Proficiency

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in managing motor insurance claims, particularly for large commercial fleets. Use specific examples to demonstrate your skills in claims management and team leadership.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the job responsibilities. Mention your experience with claims handling, compliance, and your ability to liaise with various stakeholders.

Highlight Relevant Qualifications: Clearly list any qualifications related to insurance, business administration, or risk management. If you have legal training or certifications, make sure to include these as they are highly relevant to the position.

Showcase Analytical Skills: Provide examples of how you've used data analysis to improve claims processes or identify trends in previous roles. This will demonstrate your analytical capabilities, which are crucial for the Insurance Claims Manager position.

How to prepare for a job interview at Mj Quinn Integrated Services Ltd

✨Know Your Claims Management

Familiarise yourself with the full lifecycle of motor insurance claims, from FNOL to settlement. Be prepared to discuss your experience in managing claims and how you ensure timely resolution and compliance.

✨Demonstrate Leadership Skills

As a potential manager, highlight your leadership experience. Share examples of how you've supervised teams, supported staff, and improved processes in previous roles.

✨Showcase Analytical Abilities

Prepare to discuss how you've used data analysis to identify trends and improve claims management. Mention any specific tools or software you are proficient in that can aid in reporting and analysis.

✨Understand Regulatory Compliance

Brush up on relevant insurance laws and regulations. Be ready to explain how you ensure compliance in claims handling and how you stay updated on changes in legislation.

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