GENERAL MANAGER FTTP LONDON & SOUTHEAST

ABOUT MJ QUINN

MJ Quinn Integrated Services Ltd is a UK-based company specialising in delivering end-to-end infrastructure services across multiple industries, including telecommunications, utilities, and mechanical and electrical engineering. Established with a commitment to quality and innovation, MJ Quinn provides tailored solutions that integrate design, installation, maintenance, and project management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn’s customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector.

DEPARTMENT OVERVIEW

As MJ Quinn Service delivery, we currently complete around 15000 FTTP installs a week for our client, Openreach. We currently have circa 1300 FTTP engineers, 39 AM’s and 5 GM’s and the growth will continue through 2025. We cover work for Openreach nationally, across all five of Openreach’s RD regions. Our department feeds into the overall service delivery umbrella, alongside our peers on the copper products, we have a workforce in excess of 1900 engineers. We are proud to deliver exceptional quality and service to both our client and customers, whilst ensuring and promoting safe working practices of all our team members.

JOB OBJECTIVE

We are seeking a dynamic and experienced FTTP General Manager to join our team established Service Delivery team, working on our Openreach contract. The ideal candidate will play a crucial role in overseeing and optimising our FTTP operations, ensuring safety, efficiency and profitability. If you are a strategic thinker with a proven track record in operations management, this is an exciting opportunity to contribute to the success of MJ Quinn

As the GM, you will be responsible for leading the region on all installation services on the fibre network, alongside delivering the KPI’s for our client, Openreach. You will be required to maintain and promote safe working practices, along with setting out clear and achievable goals for your team that aligns with the business strategy. You will be expected to manage and deliver success, quality and customer satisfaction within your region, delivering overall success for MJ Quinn within a positive working environment. You will also be expected to manage and present to both internal and external stakeholders, to demonstrate your regions performance, along with creating the presentations to do so.

KEY ROLES AND RESPONSIBILITIES

The key responsibilities of this role include, but are not limited to, the following tasks:

• To always promote a positive and professional image of the department and business
• Ensuring and promoting safe working practices and following up on any non-conformances
• Work closely with the area managers on the day-to-day operations
• Coach, support and mentor area managers to deliver KPI’s
• Accountable for delivering and tracking all KPI’s within the given region
• Responsible for having clear action plans on any under performance
• Ensuring and promoting safe working practices and following up on any non-conformances
• To drive team working culture within your region and promote sharing of best practices
• Creating presentations on KPI’s and presenting to internal and external stakeholders
• Ensuring cost control within the given region via vehicle recharges, timesheets, payment recovery etc.
• Ensuring quality and satisfactory work is carried out for the client and customer.
• Managing performance and under performance
• Ensuring there is sufficient resource within the region and working with our control/planning department to ensure alignment.
• Ensuring all key stakeholders are kept informed
• Building trusted relationships with internal and external stakeholders
• Holding team calls and team meetings with your team, along with attending meetings and focus days with the client.
• Spending time with your management team in the field environment.
• Ensuring training and upskilling is planned for your region.
• Managing and controlling the attrition of your workforce.

TERMS AND CONDITIONS

Working ConditionsDetailsDepartmentService DeliveryReports toSenior operations managerHours of WorkHours between 8am-8pmRate of Pay£50,000 per annum Car allowance £4,800Work LocationLondon & SoutheastTravel RequirementsTravel will be required across the region to visit your team, along with occasional travel to head office in Liverpool. There will also be occasional overnight stays.Holiday Entitlements6.6 week per annum, inclusive of bank holidays and company shutdowns.BenefitsFree car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

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