DESK DELIVERY MANAGER

Working Hours | 37.5 Hours per week

Salary £30,000 – £34,000

We are seeking a Desk Delivery Manager to support the Project Manager by managing all back‑office resource to ensure targets (Operational & Commercial) are achieved throughout the lifecycle of the project. This role will enable the PM to focus on Stakeholder Relationship, Commercials & overall performance of the project while at the same time providing a road map for the Assistant Manager to gain the knowledge & experience required to become a competent project manager for future projects

The key responsibilities of this role include but are not limited to the following tasks:

• To support the project manager through management of the back office and field force
• Assist with training, coordination of tasks to ensure they have sufficient work in line with targets.
• Ensuring that the work force is fully accredited in all Openreach, council and MJQ requirements, working in line with MJQ accredited training school.
• Chairing and attending meetings with internal and external stakeholders.
• Verification of all direct labour timesheets
• Verification of all Sub‑contractor invoices
• Ensuring all DFEs are captured and applied for
• Ensuring that all customer targets are met.
• Making sure that we maintain a strong fluidity of work.
• Compiling accurate reports of all work aspects
• To work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.
• Being pro‑active to adapt any current processes and improving efficiencies of current way of working.
• Ensuring that all systems are kept up to date with accurate information (Depot net/CRM)
• Making sure that all costs attributed against the project are accurate and captured fully.
• Maintaining a strong WIP position for the project
• Building a strong working relationship with the project team
• Building a strong relationship with the customer
• Ensuring that all company policies are adhered too.
• Helping to develop the team to help progression within the business and to make sure that everyone is performing to the best of their abilities.
• Giving constant feedback of progress and issues to the Project Manager
• Making sure the project is delivered in the most cost‑effective way.

Relationships

To be effective in this role the Desk Delivery Manager will need to:

• Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
• Be able to work efficiently and effectively as part of a team.
• Communicate effectively with all other departments.
• Weekly measurements with clients completed with supporting documentation supplied to the PMO.
• Deliver quality service to the client ensuring that performance standards and contractual KPI’s and SLAs are met.
• Communicate closely and provide timely and accurate periodical reports to Directors defining projects progress, problems, and solutions

Person Specification

To be successful in this role the Desk Delivery Manager will:

• A candidate with strong stakeholder management skills and a history of managing change.
• Excellent communication skills, capable of reporting up to director level.
• A proven track record of hitting KPIs in a fast‑paced environment.
• Competency in managing change effectively.
• Have a strong orientation towards quality, safety, and continuous improvement.
• Have the ability to prioritise work, work well under pressure, meet deadlines and manage business expectations.
• Be adaptable and flexible in your approach to work.
• A legal right to work in the UK.

Education, qualifications and Certification

To be successful in this role the Desk Delivery Manager will have:

• Have strong planning, organisation, and monitoring abilities.
• Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.
• Have a high standard of numeracy.
• Be educated to a G.C.S.E level B+ in Mathematics & English (or equivalent).
• Be computer literate.
• Have strong written and verbal communication skills.
• Have a strong orientation towards quality, safety, and continuous improvement.
• Can prioritise work, work well under pressure, meet deadlines, and manage business expectations.
• Be adaptable and flexible in your approach to work.A legal right to work in the UK.

Diversity Statement

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex or sexual orientation.