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- Tasks: Provide 1st line IT support and resolve tech issues for our teams.
- Company: MJ Quinn, a leading UK infrastructure services provider.
- Benefits: Competitive salary, healthcare plan, pension scheme, and free parking.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience with Microsoft Office solutions and basic hardware troubleshooting.
- Other info: Full-time role with excellent career growth and training opportunities.
The predicted salary is between 18000 - 26000 £ per year.
ABOUT MJ QUINN
MJ Quinn is a UK-based infrastructure services provider specializing in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.
Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.
At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.
OUR CORE VALUES
- People-Focused: We prioritise the well-being, growth, and success of our team and partners.
- Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
- Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
- Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.
Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.
DEPARTMENT OVERVIEW
The MJ Quinn Technology Services Department support over 3000 people across our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics.
JOB OBJECTIVE
The primary objective of the IT 1st Line Support would be involved in all aspects of the IT support role for all our in‑house-teams. The ability to work within a team as well as using your own initiative.
KEY ROLES AND RESPONSIBILITIES
- To be a first point of coordination for IT support requests by phone and ticket.
- To be responsible for providing IT support and timely ticket closures.
- Responsible for own SLA/KPIs.
- To provide 1st line support to end users for Microsoft Office Solutions.
- To provide 1st line support to end users for hardware issues.
- Build and deploy end users compute devices.
- To support and collaborate with other team members in the delivery of IT support services.
- To support escalation of incidents / problems to 2nd/3rd line support.
- To be fundamental in developing MJQ’s working culture, its reputation, and values.
PERSON SPECIFICAITON
- To be a first point of coordination for IT support requests by phone and ticket.
- To be responsible for providing IT support and timely ticket closures.
- Responsible for own SLA/KPIs.
- To provide 1st line support to end users for Microsoft Office Solutions.
- To provide 1st line support to end users for hardware issues.
- Build and deploy end users compute devices.
- To support and collaborate with other team members in the delivery of IT support services.
- To support escalation of incidents / problems to 2nd/3rd line support.
- To be fundamental in developing MJQ’s working culture, its reputation, and values.
- Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation).
- Basic understanding of PC hardware set-up and configuration.
- Firm knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).
- Ideally, have 2 years relevant 1st line / Helpdesk support experience.
- A willingness to complete training provided and paid for by MJ Quinn.
- Have a full UK driving licence
TERMS AND CONDITIONS
- Working Conditions: Full Time Office Based
- Department: IT
- Reports to: IT Manager
- Hours of Work: Monday to Friday – 09:00am – 17:00pm
- Rate of Pay: £22,600
- Work Location: Liverpool
- Travel Requirements: No
- Holiday Entitlements: 6.6 week per annum, inclusive of bank holidays and company shutdowns.
- Benefits: Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity
DIVERSITY STATEMENT
MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.
MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
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1ST IT LINE SUPPORT employer: Mj Quinn Integrated Services Ltd
Contact Detail:
Mj Quinn Integrated Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1ST IT LINE SUPPORT
✨Tip Number 1
Get to know the company! Research MJ Quinn and understand their core values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Microsoft Office Solutions and basic hardware troubleshooting. Being confident in these areas will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to ace your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining MJ Quinn and contributing to their mission.
We think you need these skills to ace 1ST IT LINE SUPPORT
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in IT support. We want to see how your skills align with our needs, especially in providing 1st line support for Microsoft Office Solutions.
Showcase Your Team Spirit: Since we value collaboration, don’t forget to mention any experiences where you’ve worked well within a team. Share examples of how you’ve supported colleagues or contributed to a positive working culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Mj Quinn Integrated Services Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Office Solutions and basic PC hardware. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle common issues.
✨Understand the Company Values
MJ Quinn places a strong emphasis on their core values like being people-focused and committed to safety. Familiarise yourself with these values and think about how your own experiences align with them. During the interview, share examples that demonstrate your commitment to these principles.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Think about times when you've resolved issues under pressure or collaborated with team members. Practising these responses will help you articulate your problem-solving skills effectively.
✨Show Your Team Spirit
Since the role involves collaboration, be prepared to discuss how you work within a team. Share examples of successful teamwork from your previous jobs, highlighting your ability to communicate and support others. This will show MJ Quinn that you're a great fit for their culture.