At a Glance
- Tasks: Lead the Operational Resilience strategy and ensure business continuity during disruptions.
- Company: Join Mizuho, a forward-thinking financial services firm with a commitment to resilience.
- Benefits: Enjoy competitive salary, hybrid working, 27 days leave, and wellbeing support.
- Other info: Great progression opportunities and a culture that values diversity and inclusion.
- Why this job: Make a real impact by shaping resilience strategies in a dynamic environment.
- Qualifications: Experience in Operational Resilience and strong stakeholder management skills required.
The predicted salary is between 80000 - 100000 € per year.
Operational Resilience ensures the Bank can continue to deliver its most important services to clients within agreed impact tolerances during periods of disruption. It enables business and product leadership to identify Important Business Services (IBS), set Impact Tolerances, and ensure the operational assets that support those services are designed, operated and changed with resilience at their core.
The role holder is the Head of Operational Resilience for EMEA, and a Subject Matter Expert, accountable for owning and maintaining Operational Resilience policies and standards in line with Client Service Resilience needs, and for overseeing delivery of its requirements across the organisation. The role plays a key part in shaping, delivering and maturing the Operational Resilience agenda, embedding resilience into staff culture, BAU activities and strengthening end‐to‐end service resilience over time.
The role is organisationally aligned to the CIO EMEA leadership team and works closely with senior stakeholders across Business, Technology, Risk and Functions to ensure effective delivery. While the primary focus is EMEA, the role also collaborates with Global peers to align, share best practice and support consistency where appropriate.
Key Responsibilities- Own and maintain the Operational Resilience standards, including associated governance, controls, processes and reporting, in line with Group policy and regulatory expectations.
- Formulate and lead delivery of the Operational Resilience strategy, driving continuous maturity of resilience capabilities across services, countries and functions.
- Define and align methodologies for IBS identification, Impact Tolerances, operational asset mapping, scenario testing and vulnerability management.
- Embed Operational Resilience into BAU, including mapping of operational assets, planning and execution of scenario tests, management of vulnerabilities, and monitoring of IBS health.
- Provide leadership on Third‐Party resilience and integration of resilience considerations across the supply chain.
- Drive tooling, data and visualisation capabilities to support effective mapping, insight and management of operational resilience.
- Provide resilience metrics and insights to support risk management, investment prioritisation and strategic decision‐making.
- Lead engagement with regulators on Operational Resilience matters and represent the Region in relevant governance and external forums.
- Partner with Business, Technology and Function leadership to build resilience by design across end‐to‐end services.
- Oversee Operational Resilience risks, controls, issues and actions, including RCSA, governance reporting and escalation of material concerns.
- Provide guidance and challenge to executive committees, risk forums and programmes to drive delivery of resilience outcomes, including where delivery sits outside direct ownership.
- Significant experience in Operational Resilience, Business Continuity or related risk disciplines within a complex, regulated environment (preferably financial services).
- Experience delivering and maturing resilience frameworks, controls and capabilities over time.
- Proven ability to operate effectively across Business, Technology and Functions in a multi‐country organisation.
- Strong understanding of Operational Resilience strategy, financial management and regulatory requirements in the EMEA region, including PRA, FCA and EU‐related expectations (e.g., DORA).
- Working knowledge of global resilience frameworks and the ability to collaborate effectively with Global partners where alignment or consistency is required.
- Strong analytical and strategic thinking skills, with the ability to translate complex information into clear, actionable insights.
- Excellent stakeholder management and communication skills, including experience engaging at executive and committee level.
- Ability to manage delivery, prioritisation and outcomes across multiple initiatives without direct line management responsibility.
- Bachelor's degree or equivalent.
- Professional certification in Business Continuity or Resilience (e.g. BCI, DRI) desirable.
Here at Mizuho, there are fantastic progression opportunities and clear paths to promotion. We will give you ample opportunity to affect change and to help grow our business.
In addition to the great opportunity outlined above we are also currently able to offer:
- Competitive starting salary, plus discretionary bonus
- Non‐contributory pension
- 27 days' annual leave
- Core working hours
- Hybrid working - office and home based
- Virtual GP
- Wellbeing benefits, including Mental Health Allies and First Aiders
At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part‐time, job‐sharing and hybrid (office and home) working. Our purpose‐led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
We are committed to supporting equality and diversity, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities.
Head of Operational Resilience - Executive Director in London employer: Mizuho
Mizuho is an exceptional employer that prioritises employee growth and well-being, offering clear paths to promotion and opportunities to drive meaningful change within the organisation. With a competitive salary, generous annual leave, and a commitment to flexible working arrangements, Mizuho fosters a supportive and inclusive work culture that values diversity and collaboration across its EMEA operations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Resilience - Executive Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Mizuho or similar firms. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into Operational Resilience topics. Brush up on the latest trends and regulations in EMEA, so you can impress them with your knowledge and insights.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've driven change or improved processes in previous roles. Mizuho wants someone who can lead the charge in Operational Resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mizuho.
We think you need these skills to ace Head of Operational Resilience - Executive Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Operational Resilience. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Expertise:Don’t hold back on sharing your knowledge! Use specific examples from your past roles that demonstrate your ability to lead resilience strategies and engage with stakeholders effectively. We love a good story!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mizuho
✨Know Your Operational Resilience Inside Out
Make sure you thoroughly understand the principles of Operational Resilience, especially in a financial services context. Familiarise yourself with key regulations like PRA and FCA, and be ready to discuss how these impact the role and the organisation.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to formulate and lead resilience strategies. Think about past experiences where you've successfully matured resilience frameworks or managed vulnerabilities, and be ready to share these insights during the interview.
✨Engage with Stakeholders Effectively
Since this role involves significant interaction with senior stakeholders, practice articulating your ideas clearly and confidently. Prepare to discuss how you've previously collaborated across different functions and countries to drive resilience initiatives.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would approach identifying Important Business Services or conducting scenario tests, and be prepared to walk the interviewer through your thought process.
