KYC Coordination team - Vice President

The KYC Coordination Team VP is responsible for managing the KYC Coordination Team, which facilitates communication and document flow to support Know Your Customer (“KYC”) and Anti-Money Laundering (AML) compliance processes. Mizuho seeks a dynamic and experienced individual to oversee and manage the end‑to‑end Rolling Review process within the Client Lifecycle Management division. This role involves leading a team of KYC Coordinators, ensuring seamless engagement with the front office and offshore rolling review teams, and maintaining compliance with regulatory standards and adherence to Mizuho GMS and procedures. The ideal candidate will bring strong leadership, operational expertise and a deep understanding of KYC processes, while ensuring compliance with Mizuho Global Minimum Standards (“GMS”) requirements and maintaining AML and KYC standards.

Duties and Responsibilities

• Lead, mentor and develop a team of KYC Coordinators, providing guidance on complex cases and ensuring quality output.
• Monitor performance metrics and conduct regular evaluations to ensure individual and team goals are met; track and report client file/outreach status, response rates and key performance indicators (“KPIs”).
• Foster a culture of collaboration, accountability and continuous improvement within the team.
• Collaborate with internal stakeholders (e.g., Compliance, Risk, 3rd‑Party Vendors) to expedite issue resolution.
• Maintain accurate and up‑to‑date records in relevant systems to manage workflows and prioritise effectively.
• Act as a subject‑matter expert (“SME”) for the KYC Coordination Team, providing guidance and support where required.

KYC End‑to‑End Oversight

• Maintain close oversight of the end‑to‑end KYC process, supporting timely and accurate reviews of KYC records.
• Oversee periodic reviews, trigger events and updates for existing client records to ensure timely and appropriate updates.
• Ensure adherence to defined timelines and escalated delays or roadblocks when necessary.
• Identify and escalated potential risks or red flags where appropriate.
• Stay updated on changes to Mizuho GMS policies and procedures.

Stakeholder Management / Collaboration

• Act as the primary liaison between KYC rolling review and front office teams to ensure smooth communication, alignment and expectation management.
• Partner with the front office senior management to address escalations, resolve issues and provide clarity on KYC requirements.
• Oversee client outreach strategies, ensuring communications are clear, timely and effective in gathering required documentation.
• Liaise with front office/relationship managers to coordinate client outreach engagement where requested.

Process Optimization

• Drive process improvements to enhance efficiency, reduce operational risk and improve client experience.
• Maintain oversight of technology utilised to manage the coordination process to identify changes or uplifts and optimise record keeping, data accuracy, workflow management and production of effective management information.
• Liaise with Quality Control Management (QCM) to develop and update procedural documentation and training materials for the team.

Qualifications, Skills and Experience

• Bachelor’s degree in business, finance, economics or a related field.
• Solid experience in KYC, AML, client onboarding or compliance roles, with some experience in a supervisory or leadership capacity.
• Experience in client‑facing roles with a strong focus on communication and relationship management.
• Strong understanding of KYC and AML regulations, including global standards (e.g., FATF, FinCEN, EU directives).
• Proven experience managing end‑to‑end KYC processes.
• Familiarity with client onboarding systems, databases and relevant tools (Fenergo experience preferred; Microsoft Office proficiency).
• Exceptional problem‑solving and decision‑making skills for managing complex KYC cases.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients and stakeholders at all levels.
• Exceptional organisational skills to manage multiple tasks and priorities simultaneously.
• Strong analytical skills and attention to detail.
• Ability to work independently and collaboratively in a fast‑paced environment.

What Mizuho Can Offer You

• Competitive starting salary, plus discretionary bonus.
• Non‑contributory pension.
• 27 days’ annual leave.
• Core working hours.
• Hybrid working – office and home based.
• Well‑being benefits, including mental health allies and first‑aiders.

We are committed to supporting equality and diversity, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientations, beliefs, gender identities and disabilities.