Analyst - KYC Co-ordination Team - Rolling Review

The KYC Coordination Analyst is responsible for supporting client communication and document flow to support Know Your Customer (“KYC”) and Anti-Money Laundering (AML) compliance processes. This role ensures the timely and accurate collection of customer information and documentation, working closely with KYC Coordinator Associate along with internal Mizuho stakeholders to meet regulatory and operational requirements and support the overall adherence to SLA’s and procedures for MHBK, MHI, London & EMEA Branches. The ideal candidate will be detail-oriented, internal and external client-focused, and skilled in managing complex documentation workflows while ensuring compliance with Mizuho Global Minimum Standards (“GMS”) requirements and maintaining AML and KYC standards.

Duties and Responsibilities

• Communication and Relationship Management: Serve as the primary point of contact for rolling review team members and act as the conduit to the Front Office and support the end to end rolling review KYC/AML process. Proactively manage outreach to clients to request required documentation, answer queries, and ensure timely follow-ups. Provide guidance to rolling review / front office teams on documentation requirements, including regulatory expectations.
• KYC/AML Documentation Collection and Validation: Coordinate the collection of KYC/AML documentation and information from clients to support rolling reviews, and event-driven reviews (EDR’s). Validate submitted documentation for accuracy, completeness, and adherence to regulatory standards and alignment with Mizuho GMS. Work with internal teams to resolve discrepancies or obtain missing information.
• Process Coordination and Management: Track and manage the end-to-end client outreach process to ensure deadlines are met along with agreed SLA’s set forth by senior management. Collaborate with internal stakeholders (e.g., Compliance, Front Office, 3rd Party Vendors) to elevate and resolve issues efficiently. Maintain accurate and up-to-date records in relevant systems to manage workflows and prioritise effectively. Act as support to subject matter expert (“SME”) for KYC colleagues within the rolling review team, providing guidance and support where required.
• Compliance and Risk Management: Ensure all outreach activities comply with applicable AML, KYC, and regulatory standards. Identify and elevate potential risks or red flags where appropriate. Stay updated on changes to Mizuho GMS policies and procedures.
• Performance Monitoring and Reporting: Track and report client file / outreach status, response rates, and key performance indicators (“KPIs”). Provide updates to Associates, Team Lead on progress on in flight KYC files and outstanding items. Stay informed of changes in global and local KYC regulations.

Qualifications, Skills, and Experience

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 3+ years of experience in KYC, AML, client onboarding, or compliance roles.
• Experience in client-facing roles with a strong focus on communication and relationship management.
• Strong knowledge of KYC/AML regulations and best practices.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients and stakeholders at all levels.
• Exceptional organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Strong problem-solving and analytical skills, with attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with KYC/AML tools and systems.
• Ability to work independently and collaboratively in a fast-paced environment.

What Mizuho Can Offer You

• Competitive starting salary, plus discretionary bonus
• Non-contributory pension
• 27 days’ annual leave
• Core working hours*
• Hybrid working - office and home based*
• Virtual GP
• Wellbeing benefits, including Mental Health Allies and First Aiders

Equal Opportunity Statement

We are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities. If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – recruitment@mizuhoemea.com and we will be happy to help.