At a Glance
- Tasks: Coordinate customer service and logistics for a fast-paced UK market.
- Company: Dynamic company with a supportive team culture.
- Benefits: Hybrid work, learning opportunities, and clear career progression.
- Other info: Great chance to learn about supply chain and develop your career.
- Why this job: Be at the heart of the action and make a real impact.
- Qualifications: 1-2 years in customer service or supply chain; strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Customer Service & Logistics Co-ordinator (UK Market) Chiswick (Hybrid)
Things move quickly here and that’s exactly how you like to work! Orders coming in, deliveries to track, queries to resolve and customers relying on you to keep everything running smoothly. If you enjoy variety, solving problems on the go and being at the centre of the action, this is a role where you’ll thrive.
The role
- You’ll be at the centre of the UK supply chain experience, keeping customers informed, systems accurate and service performance moving in the right direction.
- This is a customer service-first role with strong logistics exposure.
- You’ll be hands-on with:
- Processing UK sales and sample orders, rebooking’s, and delivery queries
- Managing stock shortages: applying reason codes, digging into root cause and communicating clearly with customers
- Keeping on top of claims and returns: trackers, pending reports, stock loss reporting with key partners
- Weekly service performance reporting (month-to-date/year-to-date) used for KPI packs and leadership visibility
- Liaising with our 3PL partner and internal teams to resolve delivery issues quickly
- End-of-month checks to ensure data is accurate and reporting is rock solid
You’ll work closely across the business, with Sales, Planning, Sites, IT, Finance, Quality, Marketing and our 3PL partners, helping to spot service issues early and keep communication crisp.
Who you’ll be
- We’re looking for someone who is:
- Proactive: you don’t wait to be asked, you spot it and sort it
- Inquisitive: you want to know why a shortage happened, not just that it did
- Detail-driven: you care about clean trackers, accurate codes, and reliable reporting
- Confident: especially when you need to challenge, escalate, or push for answers
- A team player: willing to chip in, cover colleagues, and keep things moving
If you’ve worked in customer service, supply chain, logistics, or FMCG, you’ll feel at home, but we’re also open to transferable experience from other fast-paced environments if you’ve dealt with stock, customers, and deadlines.
What you’ll bring
- 1–2 years’ experience in customer service / supply chain (ideally FMCG, but not essential)
- Strong communication, written and verbal, with confidence to challenge appropriately
- Comfortable with Excel (you don’t need to be a wizard, but pivots / v-lookups are a bonus)
- A calm head, organised approach, and the ability to prioritise in a busy inbox world
Why join us? Because you’ll learn how supply chain really works and you’ll do it in a supportive team where people genuinely help each other. You’ll gain exposure across customer service, logistics, planning, performance reporting, and continuous improvement, with clear routes to develop into areas like customer service supervision, inventory/stock roles, inventory control, or planning.
Customer Service & Logistics Coordinator in London employer: Mizkan
Join a dynamic team in Chiswick as a Customer Service & Logistics Coordinator, where you'll thrive in a fast-paced environment that values proactivity and teamwork. With a strong focus on employee growth, you'll have the opportunity to develop your skills across various functions, from customer service to logistics, all while enjoying a supportive work culture that encourages collaboration and continuous improvement. Experience the unique advantage of hybrid working, allowing for flexibility while being at the heart of the UK supply chain.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and logistics. Think about how you’d handle stock shortages or delivery issues, and be ready to share your problem-solving skills.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let them know why you’re excited about the role and how you can contribute to their team. A positive attitude goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Service & Logistics Coordinator in London
Some tips for your application 🫡
Show Your Proactive Side:In your application, highlight instances where you've taken the initiative to solve problems or improve processes. We love candidates who don’t wait for instructions but instead spot issues and tackle them head-on!
Be Detail-Driven:Make sure to emphasise your attention to detail in your written application. Whether it’s about keeping accurate trackers or ensuring clean data, we want to see how you’ve maintained high standards in your previous roles.
Communicate Clearly:Strong communication is key in this role. Use your application to showcase your written communication skills. Be clear and concise, and don’t shy away from sharing examples of how you’ve effectively communicated with customers or teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Mizkan
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and logistics. Brush up on key terms and processes related to supply chain management, especially in the UK market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Think of specific examples from your past experiences where you've successfully resolved customer queries or logistical issues. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your proactive nature and ability to thrive in a fast-paced environment.
✨Be Detail-Driven
Since the role requires accuracy in reporting and tracking, prepare to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to keep your work organised, especially if you have experience with Excel. Highlighting this skill will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. During the interview, don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re inquisitive and willing to engage in meaningful dialogue, which is crucial for a customer service-first role.
