At a Glance
- Tasks: Coordinate customer service and logistics to ensure smooth operations and timely deliveries.
- Company: Dynamic company in Chiswick with a fast-paced, collaborative environment.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Great chance to develop skills in logistics and customer service supervision.
- Why this job: Be at the heart of the action, solving problems and making a real impact.
- Qualifications: 1-2 years in customer service or supply chain; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Chiswick (Hybrid)
Things move quickly here and that’s exactly how you like to work! Orders coming in, deliveries to track, queries to resolve and customers relying on you to keep everything running smoothly. If you enjoy variety, solving problems on the go and being at the centre of the action, this is a role where you’ll thrive.
The role
You’ll be at the centre of the UK supply chain experience, keeping customers informed, systems accurate and service performance moving in the right direction. This is a customer service‑first role with strong logistics exposure. You’ll be hands‑on with:
- Processing UK sales and sample orders, rebooking's, and delivery queries
- Managing stock shortages: applying reason codes, digging into root cause and communicating clearly with customers
- Keeping on top of claims and returns: trackers, pending reports, stock loss reporting with key partners
- Weekly service performance reporting (month‑to‑date/year‑to‑date) used for KPI packs and leadership visibility
- Liaising with our 3PL partner and internal teams to resolve delivery issues quickly
- End‑of‑month checks to ensure data is accurate and reporting is rock solid
You’ll work closely across the business, with Sales, Planning, Sites, IT, Finance, Quality, Marketing and our 3PL partners, helping to spot service issues early and keep communication crisp.
Who you’ll be
We’re looking for someone who is:
- Proactive: you don’t wait to be asked, you spot it and sort it
- Inquisitive: you want to know why a shortage happened, not just that it did
- Detail‑driven: you care about clean trackers, accurate codes, and reliable reporting
- Confident: especially when you need to challenge, elevate, or push for answers
- A team player: willing to chip in, cover colleagues, and keep things moving
If you’ve worked in customer service, supply chain, logistics, or FMCG, you’ll feel at home, but we’re also open to transferable experience from other fast‑paced environments if you’ve dealt with stock, customers, and deadlines.
What you’ll bring
- 1–2 years’ experience in customer service / supply chain (ideally FMCG, but not essential)
- Strong communication, written and verbal, with confidence to challenge appropriately
- Comfortable with Excel (you don’t need to be a wizard, but pivots / v‑lookups are a bonus)
- A calm head, organised approach, and the ability to prioritise in a busy inbox world
You’ll gain exposure across customer service, logistics, planning, performance reporting, and continuous improvement, with clear routes to develop into areas like customer service supervision, inventory/stock roles, inventory control, or planning.
Customer Service & Logistics Coordinator employer: Mizkan
At our Chiswick Park location, we pride ourselves on fostering a dynamic and collaborative work environment where every team member plays a crucial role in delivering exceptional customer service and logistics solutions. With a strong emphasis on employee growth, we offer clear pathways for advancement into supervisory and planning roles, alongside a supportive culture that values proactive problem-solving and teamwork. Join us to be part of a fast-paced, hybrid workplace that not only values your contributions but also invests in your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and logistics. Think about how you’d handle stock shortages or delivery issues, and be ready to share your thought process.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight specific examples where you’ve tackled challenges head-on. This will demonstrate your proactive nature and ability to keep things moving smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service & Logistics Coordinator
Some tips for your application 🫡
Show Your Proactive Side:In your application, make sure to highlight instances where you've taken the initiative. We love candidates who don’t just wait for things to happen but actively seek solutions and improvements.
Be Detail-Driven:Since this role requires a keen eye for detail, share examples of how you've maintained accuracy in your previous roles. Whether it’s clean trackers or precise reporting, we want to see that you care about the little things!
Communicate Clearly:Strong communication is key in this role. Use your application to demonstrate your written communication skills. Keep it clear, concise, and professional – we want to see how you can convey information effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Mizkan
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Logistics Coordinator role. Familiarise yourself with the key responsibilities like processing orders and managing stock shortages. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Since this role involves resolving delivery issues and keeping customers informed, prepare examples of how you've tackled similar challenges in the past. Think about specific situations where you had to dig into root causes or manage stock discrepancies, and be ready to share these stories during your interview.
✨Brush Up on Your Excel Skills
While you don’t need to be an Excel wizard, being comfortable with basic functions is essential. If you can, practice using pivot tables and v-lookups before your interview. Mentioning your familiarity with these tools can give you an edge, especially when discussing performance reporting.
✨Be Ready to Communicate Clearly
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. Prepare to discuss how you would keep communication crisp across teams and with customers. This will showcase your ability to thrive in a fast-paced environment and work collaboratively.
