At a Glance
- Tasks: Coordinate customer service and logistics, ensuring smooth order processing and delivery tracking.
- Company: Dynamic company with a fast-paced, supportive team culture.
- Benefits: Hybrid working, hands-on experience, and clear career development paths.
- Other info: Great opportunity to learn about supply chain and grow within the company.
- Why this job: Be at the heart of the action, solving problems and making a real impact.
- Qualifications: 1-2 years in customer service or supply chain; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service & Logistics Co-ordinator (UK Market) Chiswick (Hybrid)
Things move quickly here and that’s exactly how you like to work! Orders coming in, deliveries to track, queries to resolve and customers relying on you to keep everything running smoothly. If you enjoy variety, solving problems on the go and being at the centre of the action, this is a role where you’ll thrive.
The role
You’ll be at the centre of the UK supply chain experience, keeping customers informed, systems accurate and service performance moving in the right direction. This is a customer service-first role with strong logistics exposure. You’ll be hands-on with:
- Processing UK sales and sample orders, rebooking’s, and delivery queries
- Managing stock shortages: applying reason codes, digging into root cause and communicating clearly with customers
- Keeping on top of claims and returns: trackers, pending reports, stock loss reporting with key partners
- Weekly service performance reporting (month-to-date/year-to-date) used for KPI packs and leadership visibility
- Liaising with our 3PL partner and internal teams to resolve delivery issues quickly
- End-of-month checks to ensure data is accurate and reporting is rock solid
You’ll work closely across the business, with Sales, Planning, Sites, IT, Finance, Quality, Marketing and our 3PL partners, helping to spot service issues early and keep communication crisp.
Who you’ll be
We’re looking for someone who is:
- Proactive: you don’t wait to be asked, you spot it and sort it
- Inquisitive: you want to know why a shortage happened, not just that it did
- Detail-driven: you care about clean trackers, accurate codes, and reliable reporting
- Confident: especially when you need to challenge, escalate, or push for answers
- A team player: willing to chip in, cover colleagues, and keep things moving
If you’ve worked in customer service, supply chain, logistics, or FMCG, you’ll feel at home, but we’re also open to transferable experience from other fast-paced environments if you’ve dealt with stock, customers, and deadlines.
What you’ll bring
- 1–2 years’ experience in customer service / supply chain (ideally FMCG, but not essential)
- Strong communication, written and verbal, with confidence to challenge appropriately
- Comfortable with Excel (you don’t need to be a wizard, but pivots / v-lookups are a bonus)
- A calm head, organised approach, and the ability to prioritise in a busy inbox world
Why join us?
Because you’ll learn how supply chain really works and you’ll do it in a supportive team where people genuinely help each other. You’ll gain exposure across customer service, logistics, planning, performance reporting, and continuous improvement, with clear routes to develop into areas like customer service supervision, inventory/stock roles, inventory control, or planning.
Customer Service & Logistics Coordinator in London employer: Mizkan Euro Ltd
Join a dynamic team in Chiswick where your role as a Customer Service & Logistics Coordinator places you at the heart of our UK supply chain. We pride ourselves on a collaborative work culture that fosters personal growth and development, offering clear pathways to advance your career in customer service and logistics. With a focus on problem-solving and proactive communication, you'll thrive in an environment that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Coordinator in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Mizkan Euro Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Mizkan Euro Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Mizkan Euro Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Service & Logistics Coordinator in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Mizkan Euro Ltd:This is your chance to really connect with the team at Mizkan Euro Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Mizkan Euro Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Mizkan Euro Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Mizkan Euro Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Mizkan Euro Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
