At a Glance
- Tasks: Lead a dynamic spa team and ensure exceptional guest experiences.
- Company: Respected client in the hospitality sector with a focus on growth.
- Benefits: 28 days annual leave, life insurance, discounted rates, and free meals.
- Other info: Opportunity for career growth and professional development.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in spa management and excellent customer service skills.
The predicted salary is between 32000 - 40000 £ per year.
Are you a passionate Spa Manager who thrives on delivering exceptional guest experiences while developing high-performing teams? We are currently recruiting for a Spa Manager on behalf of a respected client in the hospitality sector to lead the growth of direct corporate business across the UK. As a Spa Manager, you will be responsible for the overall operation of the spa, ensuring guests receive an outstanding experience from the moment they arrive. You will lead, motivate and develop the team while overseeing commercial performance, operational standards and service delivery.
Key Benefits for a Spa Manager:
- 28 days annual leave (including bank holidays)
- KPI plan/bonus paid at the end of the contract
- Life insurance
- Discounted bedroom rates for staff and family and friends discount
- Free lunch/dinner provided
- Gym access at a discounted rate
- Free parking
Key responsibilities for a Spa Manager:
- Oversee the daily operations of the spa, ensuring exceptional guest experiences
- Provide treatments to customers/have your own client base
- Lead, motivate, coach and develop spa therapists, reception teams and support staff
- Manage staffing levels, rotas, performance, attendance and ongoing training
- Ensure the highest standards of customer service, handling feedback and resolving issues professionally
- Maintain excellent standards of cleanliness, hygiene, health and safety and presentation throughout the spa
- Manage stock levels, supplier relationships, retail products and merchandising activities
- Work alongside the Spa Sales Manager to develop promotions, membership packages and revenue generating initiatives
- Monitor budgets, payroll, revenue and departmental performance against targets
- Analyse customer feedback and market trends to identify opportunities for improvement
- Coordinate spa bookings and diary management to maximise utilisation and customer satisfaction
Key Skills for a Spa Manager:
- Previous experience as a Spa Manager, Assistant Spa Manager or similar role
- Massage therapy qualification
- Excellent customer service skills
- Commercial awareness with experience managing budgets, revenue and performance targets
- Experience managing spa bookings, treatments, retail sales and memberships
If this sounds like the role for you, please apply here!
Spa Manager employer: Mixxos
Join a leading hospitality employer in Buckinghamshire, where your passion for delivering exceptional guest experiences will be nurtured and rewarded. With a strong focus on employee development, you will benefit from a supportive work culture that values teamwork and innovation, alongside competitive perks such as 28 days of annual leave, life insurance, and discounted rates for staff and their families. This is an excellent opportunity to grow your career in a vibrant environment that prioritises both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Mixxos
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Mixxos. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
