At a Glance
- Tasks: Provide technical support and solve customer queries in a fast-paced environment.
- Company: Join a respected engineering business with a focus on quality and service.
- Benefits: Competitive salary, supportive team, and opportunities for technical development.
- Other info: Gain exposure to diverse technical products and enjoy a varied role.
- Why this job: Combine your passion for tech and customer service to make a real impact.
- Qualifications: Experience in technical sales or support, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 30000 £ per year.
If you enjoy solving problems, speaking with customers, and being the person who knows exactly how to find the right solution, this could be the perfect role for you. If you are technically minded, organised, and enjoy combining customer service with problem solving, this is an excellent opportunity to join a well-established and highly respected engineering business.
The Role
- Provide front-line technical and commercial support to customers and internal engineers.
- Handle customer enquiries via telephone and email.
- Identify parts using technical drawings, exploded diagrams, and parts catalogues.
- Prepare and issue accurate quotations.
- Process customer and web shop orders.
- Liaise with suppliers to obtain pricing, availability, and lead times.
- Follow up quotations to convert them into orders.
- Maintain accurate records using internal systems and Excel.
- Support the web shop with product listings and pricing updates.
- Assist with stock management and annual stock takes.
This is a varied and fast-paced role where your attention to detail and customer focus will make a real impact.
Experience Required
- Experience in a customer-facing technical sales, parts, or support role.
- Strong mechanical or technical aptitude.
- Ability to interpret technical drawings and parts manuals.
- Excellent communication skills by phone and email.
- High attention to detail.
- Good Excel and IT skills.
- A proactive and organised approach.
- Experience within engineering, manufacturing, compressed air, automotive, or industrial parts would be highly advantageous.
Benefits
- Join a supportive and knowledgeable team.
- Gain exposure to a wide range of technical products and equipment.
- Varied role with both customer and technical responsibilities.
- Excellent opportunity to develop your technical knowledge.
- Work for a business that values quality, service, and continuous improvement.
If you are looking for a Technical Sales Administrator role where you can combine customer service, technical problem solving, and administration in a rewarding and fast-moving environment, we would love to hear from you.
Technical Advisor - Customer Service in South Cave employer: Mixxos
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