At a Glance
- Tasks: Create unforgettable experiences for guests and ensure their stay is exceptional.
- Company: Prestigious hospitality business with a focus on customer satisfaction.
- Benefits: 28 days leave, sales bonuses, free meals, gym access, and discounted stays.
- Other info: Dynamic role with opportunities for personal growth in luxury hospitality.
- Why this job: Be the face of the hotel and make a real impact on guest experiences.
- Qualifications: Experience in guest relations or hotel operations and strong communication skills.
Are you passionate about delivering exceptional customer experiences and creating memorable moments for every guest? We’re working with a prestigious hospitality business looking for a Guest Relations Executive to become the face of the hotel, ensuring every guest receives a warm, personalised welcome and an outstanding experience from arrival through to departure.
You will play a pivotal role in creating exceptional guest experiences whilst working closely with departments across the hotel. From welcoming VIP guests to resolving queries and promoting the hotel’s facilities, you’ll ensure every stay is memorable. Alongside this, you will proactively identify opportunities to maximise revenue through room upgrades, dining experiences, spa packages and future direct bookings.
Key Responsibilities:- Deliver a warm, professional, and personalised welcome to every guest
- Build strong relationships with guests and tailor recommendations to enhance their stay
- Coordinate memorable experiences for VIPs, returning guests, and special occasions
- Handle guest enquiries, feedback, and service recovery with confidence and professionalism
- Promote room upgrades, spa experiences, dining packages, and other hotel services
- Encourage repeat business by promoting the benefits of booking directly
- Work closely with Reception, Reservations, Housekeeping, Food & Beverage, Spa, and Events teams to deliver a seamless guest experience
- Monitor guest feedback and identify opportunities to continuously improve service standards
- Support duty management responsibilities during designated shifts
- Maintain accurate guest records and prepare reports on guest satisfaction and commercial performance
- Prior experience in guest relations, receptionist, hotel operations or front of house role
- Hotel experience is essential
- Strong communication and relationship-building skills
- Confident upselling products and services to enhance guest experience
- Excellent problem-solving skills
- Professional, confident and personable approach
- 28 days annual leave (including bank holidays)
- Sales bonus structure, paid quarterly based off sales targets
- Life insurance
- Discounted bedroom rates for staff and family and friend’s discount
- Free lunch/dinner provided
- Gym access at a discounted rate
- Free parking
If you’re passionate about creating exceptional guest experiences and enjoy working in a luxury hospitality environment, we’d love to hear from you.
Guest Relations Executive in Simpson employer: Mixxos Group
Mixxos Group is an excellent employer for those looking to kickstart their HR career in a dynamic manufacturing setting. With a strong focus on employee development, you will benefit from a structured growth path, hands-on project involvement, and a supportive work culture that values collaboration and innovation. Located in Wisbech, this role offers the unique advantage of being part of a thriving community while contributing to impactful HR initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive in Simpson
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mixxos Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mixxos Group
Don't be shy about reaching out to Mixxos Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Executive in Simpson
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mixxos Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mixxos Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
