Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via calls and emails, ensuring quick service and resolving complaints.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working, 25 days leave, life assurance, and exclusive staff perks.
- Why this job: Be part of a fast-paced environment where your contributions make a real difference.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Work closely with a team of 60 technicians to enhance customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Our client is looking for a skilled Service Support Advisor to join a fast-paced team, supporting non-account customers via inbound calls and emails. You’ll work closely with Account Coordinators, Service Call Planners, and around 60 field-based Technicians to ensure quick, effective service every time. Key Responsibilities for a Service Support Advisor: * Responding to customer calls and emails. * Logging all calls and updating customers with completion timings and dates. * Communicate with customers about their repair calls and advising of any delays and the job status. * Supporting resolution of customer complaints, quickly and patiently to achieve the positive outcome. Key Skills for a Service Support Advisor: * Excellent telephone manner, able to remain calm under pressure. * Confident in using systems for example SAP. * Previous experience in an inbound customer service role. * Able to manage time and work under pressure to tight deadlines. Benefits for a Service Support Advisor: * Hybrid Working * Contributory Pension * Life assurance * 25 days annual leave plus bank holidays * Employee Assistance Programme * Seasonal Flu Voucher * Staff Perks & Savings Scheme * Free Parking
Locations
Service Support Advisor employer: Mixxos Group
Contact Detail:
Mixxos Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practising active listening and clear articulation can set you apart when interacting with customers and team members.
✨Tip Number 3
Get comfortable with using systems like SAP or similar software. If you have access to any training resources, take advantage of them to show your readiness to adapt to their tools.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to remain calm under pressure and manage time effectively. These anecdotes will be valuable during your interview.
We think you need these skills to ace Service Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially any inbound support positions. Emphasise skills like communication and time management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to handle customer inquiries effectively. Mention specific examples of how you've resolved customer complaints or managed high-pressure situations in the past.
Highlight Technical Skills: If you have experience with systems like SAP or similar software, be sure to mention this in your application. Detail how your technical skills can contribute to efficient service delivery.
Showcase Your Soft Skills: In your application, emphasise your excellent telephone manner and ability to remain calm under pressure. Provide examples of how these skills have helped you succeed in previous roles.
How to prepare for a job interview at Mixxos Group
✨Showcase Your Communication Skills
As a Service Support Advisor, you'll be the voice of the company. Make sure to demonstrate your excellent telephone manner during the interview. Practice speaking clearly and confidently, and be prepared to discuss how you've handled customer interactions in the past.
✨Familiarise Yourself with Relevant Systems
Since the role requires using systems like SAP, it’s beneficial to have a basic understanding of these tools. If you have experience with similar software, mention it during the interview. If not, express your willingness to learn quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle customer complaints and work under pressure. Think of specific examples from your previous roles where you successfully resolved issues or managed tight deadlines, and be ready to share these stories.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Look into their approach to customer service and teamwork. During the interview, align your answers with their values to show that you're a good fit for their team.
