Do you thrive on delivering exceptional guest experiences? We're looking for a confident and customer-focused Assistant Receptionist Manager to support our clients Reception Manager and help lead a busy front-of-house team. If you're passionate about hospitality, enjoy taking ownership, and can create memorable guest experiences whilst maintaining high operational standards, we'd love to hear from you. Key Benefits for an Assistant Receptionist Manager: * 28 days annual leave (including bank holidays) * Life insurance * Discounted bedroom rates for staff and family and friends discount * Free lunch/dinner provided * Gym access at a discounted rate * Free parking Key responsibilities for an Assistant Receptionist Manager: * Deliver exceptional customer service, ensuring every guest receives a warm, professional, and memorable experience from arrival to departure. * Support the day-to-day leadership of the Reception team, fostering a positive and collaborative working environment. * Assist in driving revenue through upselling opportunities and promoting a sales-focused culture within the Front Office team. * Ensure all guest information, charges, cash handling, and financial procedures are managed accurately and in line with company policies. * Support the training, coaching, and development of Reception team members, ensuring adherence to departmental standards and procedures. * Maintain compliance with all health & safety, fire, hygiene, licensing, and employment regulations while ensuring departmental SOPs are consistently followed. Key Skills for an Assistant Receptionist Manager: * Previous Hotel Receptionist is essential * Able to spin multiple plate and deliver on outstanding customer service * Strong relationship building and customer engagement skills If you’re someone who enjoys building relationships, creating exceptional customer experiences, we’d love to hear from you – apply now
