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- Tasks: Lead a team while handling customer inquiries via phone and email.
- Company: Join a rapidly growing company focused on exceptional customer service.
- Benefits: Gain leadership experience and develop your skills in a supportive environment.
- Why this job: Perfect for those wanting to make an impact and grow their career in customer support.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity to mentor and develop team members while managing inquiries.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking to gain leadership experience in your next role? We have an exciting opportunity for a customer support coordinator to join one of our clients who are on a massive growth trajectory. As a customer support coordinator, you will be dealing with enquiries over the phone and by email and ensuring a positive customer journey whilst also leading and developing a team. Key Responsibilities for a Customer Support Coordinator Mentoring team members Escalation for team member enquiries Processing sale orders and refunds Dealing with enquiries over email and on the phone Scheduling and booking in engineers Key Skills for a Customer Support Coordinator Customer Service experience Strong communication skills The ability to multi-task If you think this role could be the right fit for you, apply now! …
Customer Support Coordinator employer: Mixxos Group
Contact Detail:
Mixxos Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Showcase your leadership skills during the interview. Think of specific examples where you've mentored or guided team members, as this role emphasizes developing a team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Be ready to share how you've handled challenging situations and ensured a positive customer journey.
✨Tip Number 3
Demonstrate your strong communication skills by practicing clear and concise responses. This will help you stand out, especially since you'll be dealing with enquiries over the phone and email.
✨Tip Number 4
Familiarize yourself with multi-tasking techniques. Since the role requires juggling various responsibilities, showing that you can handle multiple tasks efficiently will be a big plus.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your customer service experience and any leadership roles you've held. Emphasize skills like communication and multitasking that are specifically mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to lead a team. Mention specific examples of how you've successfully handled customer inquiries or mentored team members in the past.
Highlight Relevant Experience: In your application, focus on your previous roles that involved customer service and team coordination. Use metrics or achievements to demonstrate your impact in those positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Mixxos Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability in handling enquiries effectively.
✨Demonstrate Leadership Skills
Since the role involves mentoring team members, think of instances where you've taken on a leadership role, even informally. Share how you guided others, helped them develop their skills, or contributed to a positive team environment.
✨Prepare for Multi-tasking Scenarios
Expect questions about how you manage multiple tasks simultaneously. Prepare examples that illustrate your ability to prioritize and handle various responsibilities, such as processing orders while addressing customer inquiries.
✨Practice Strong Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare for role-play scenarios where you respond to customer enquiries over the phone or via email.
