At a Glance
- Tasks: Support customers by processing orders, resolving queries, and maintaining accurate records.
- Company: Join a friendly team in a busy pharmaceutical business.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a company car scheme.
- Other info: Collaborative team environment with support and training available.
- Why this job: Gain valuable experience in customer service and explore career growth opportunities.
- Qualifications: Customer-facing experience and a positive attitude are essential.
The predicted salary is between 26100 - 31900 £ per year.
- Customer Service Executive
- Stopsley, Luton | Office based | Full time
- Hours
- Monday to Friday, 9.00am to 5.30pm with a one-hour lunch
- Salary
- To be confirmed
- Start date
- To be confirmed
- Contract
- Permanent, full time
- Location
- Stopsley, Luton
The opportunity
We are recruiting exclusively for a Customer Service Executive to
join a small, friendly team within a busy pharmaceutical
business.
This is a junior-level opportunity with genuine scope
to build knowledge across customer service, compliance, logistics
and supply chain.
You will support approximately 120 customers across the retail
pharmacy and hospital markets.
The role is varied and
detail-focused: you could be processing an order, investigating a
delivery query, checking stock or pricing, supporting a licensing
request, or researching regulatory information.
- What you will be doing
- Process customer orders accurately and issue order
confirmations in line with agreed terms and conditions. - Respond to customer enquiries by email and telephone,
taking ownership until each query is resolved. - Investigate delivery, invoice, pricing, stock and account
queries by working with internal teams and the external
warehouse. - Maintain accurate customer records, logs and supporting
administration. - Support licensing, declarations and compliance
administration using relevant government and regulatory portals. - Liaise with retail pharmacies, pharmaceutical wholesalers
and NHS hospital customers across England, Scotland and Wales. - Escalate supply issues quickly where contractual service
levels may be affected. - What we are looking for
- Experience in a customer-facing role, such as customer
service, reception, front of house or office support. - A mature, positive attitude and a genuine willingness to
learn. - Confidence speaking with customers and asking questions
when something does not look right. - Strong common sense, curiosity and the confidence to
investigate before responding. - A proactive and self-motivated approach, with a
commitment to doing the right thing for the customer. - Good computer literacy and working knowledge of Excel.
- A stable work history and reasonable standard of
education. - SAP experience would be helpful but is not essential, as
training can be provided.
Benefits
- 25 days annual leave, with holiday taken over the
Christmas closure as required. - Workplace pension through salary sacrifice.
- Private healthcare and dental cover.
- Company car scheme.
- Internal competitions and non-contractual rewards.
- Monthly birthday takeaway and fresh fruit provided each
week. - Opportunities to develop into areas such as supply chain
and quality. - The team
You will report to the Customer Service Manager and work closely
with an experienced Supervisor and the wider commercial team.
It
is a small team where people support one another, share ideas and
enjoy getting to know each other.
Personality, reliability and a
collaborative attitude matter.
How to apply
If you are confident with customers, comfortable working with
detail and ready to learn a specialist industry, apply today.
Successful applicants will complete two in-person interviews: an
initial meeting with the hiring manager followed by an HR
interview.
Customer Service Executive in Luton employer: Mixxos Group Careers
As a Technical Sales Administrator at our well-established engineering business in Flitwick, you will thrive in a supportive and dynamic work culture that values quality and continuous improvement. With opportunities for professional growth and exposure to a diverse range of technical products, you will play a crucial role in delivering exceptional customer service while enhancing your technical knowledge. Join us to be part of a team that prioritises collaboration and innovation, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mixxos Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mixxos Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mixxos Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at Mixxos Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mixxos Group Careers!
How to prepare for a job interview at Mixxos Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
