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- Tasks: Assist customers with plant-care, order processing, and troubleshooting via email and chat.
- Company: Join easyplant, a tech company dedicated to bringing joy through plants.
- Benefits: Enjoy competitive pay, remote work, and growth opportunities in customer service.
- Other info: Evening and weekend shifts required; full-time remote contract position.
- Why this job: Be part of a dynamic start-up culture focused on world-class customer service.
- Qualifications: Must have 1 year in a customer-facing role and strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
About easyplant:
We are looking for a Customer Service Representative to join our team and be part of an innovative technology that brings joy into the homes of our customers. The role includes assisting customers across our service channels on a wide variety of topics including pre-sales assistance, plant-care, product guidance, order processing, and more. We are big believers in proactively engaging our customers to ensure they receive world-class customer service. Our ideal candidate is a quick learner who has strong communication and language skills.
What we offer:
- Competitive Compensation
- Opportunities for professional growth in the Customer Service and Consumer Technology Industry
- A full-time, remote contract position
Responsibilities:
- Foster easyplant\’s customer-obsessed culture and provide world-class service via email and chat
- Provide assistance to customers on topics of plant-care, order processing, pre-sales, troubleshooting, and more
- Diagnose and resolve customer issues with strong problem-solving and troubleshooting skills
- Surface customer feedback to continuously improve our product and service
What we\’re looking for:
- Based in Canada
- Minimum of 1 year in a customer-facing role
- Native English-speaking level or equivalent proficiency – Must
- Strong communication, problem-solving, troubleshooting, and organizational skills
- Ability to learn concepts quickly
- Passion for joining a dynamic start-up and working in a fast-paced environment
- Prior experience with CRMs & software tools (Intercom, Shopify, Slack) – Advantage
- Evening and weekend availability required:
- Shifts can run 2:00 PM – 10:30 PM EST or 3:30 PM – 12:00 AM EST
- At least one weekend shift is required
This is a full time, remote contract role. #J-18808-Ljbffr
Customer Service Representative (Remote, Canada) employer: Mixtiles
Contact Detail:
Mixtiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Remote, Canada)
✨Tip Number 1
Familiarise yourself with easyplant's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves troubleshooting customer issues, practice common scenarios you might encounter and think through how you would resolve them efficiently.
✨Tip Number 3
Showcase your communication skills by engaging in online forums or communities related to plant care. This will not only enhance your knowledge but also give you practical experience in addressing customer concerns.
✨Tip Number 4
Be prepared to discuss your experience with CRMs and software tools during the interview. If you have used similar platforms, think of specific examples where you successfully utilised these tools to improve customer interactions.
We think you need these skills to ace Customer Service Representative (Remote, Canada)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any specific skills related to problem-solving, communication, and your familiarity with CRMs or software tools like Intercom or Shopify.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers effectively. Mention your quick learning abilities and how you can contribute to easyplant's customer-obsessed culture.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Mixtiles
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns with the company's customer-obsessed culture.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your troubleshooting abilities and how you approach diagnosing problems, as these skills are crucial for the role.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRMs or software tools like Intercom, Shopify, or Slack, be ready to talk about it. If not, do a bit of research on these platforms to show your willingness to learn and adapt.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practise answering questions that involve plant-care advice or order processing to demonstrate your quick learning ability and communication skills.