At a Glance
- Tasks: Manage renewals for EMEA, ensuring customer satisfaction and revenue growth.
- Company: Join Mixpanel, a leading analytics platform trusted by over 29,000 companies.
- Benefits: Enjoy comprehensive medical care, generous vacation, and mental wellness support.
- Other info: Collaborative culture focused on innovation and customer success.
- Why this job: Make a real impact by helping customers succeed with their data-driven decisions.
- Qualifications: Experience in renewals or account management, with strong organisational skills.
The predicted salary is between 49500 - 60500 £ per year.
About Mixpanel
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.
About the Renewals Team
Mixpanel's Renewals team partners with customers across EMEA to help them turn product data into decisions that drive growth. Renewals sits at the heart of our revenue engine, making sure customers keep realizing value from Mixpanel and that we retain and grow our recurring revenue base in the region.
About the Role
As a Renewal Manager for EMEA, you'll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect Mixpanel's recurring revenue. You'll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates. You'll lean on data, dashboards, and AI tools to stay ahead of risk across a high-volume territory, and you'll know when to move fast with a standard motion versus when an account needs a more personal touch. This is a strong opportunity to build deep commercial and renewals expertise while learning what drives retention across different customer segments.
Responsibilities
- Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts without letting details slip.
- Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritise where to focus, and keep your forecast accurate.
- Negotiate standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate for complex or high-risk deals.
- Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers.
- Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support.
- Present pricing and packaging options to customers based on templates and guidance from the broader Renewals team.
- Communicate Mixpanel's value clearly in writing and in conversation, escalating competitive pressure to senior teammates when needed.
- Contribute to the team's playbooks and automated workflows, including email cadences and segmentation, based on what you learn from your own renewals.
- Share what you're learning about customer objections and renewal patterns to help the team refine its approach.
We're Looking For Someone Who Has
- Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business.
- The organisation to track many renewals at once, balancing competing priorities without things slipping.
- Comfort using Salesforce, spreadsheets, dashboards, and health scores, plus AI tools like Claude, to analyse customer data, prioritise accounts, and build accurate forecasts.
- An understanding of pricing and negotiation, and how to protect gross revenue retention (GRR) while spotting expansion opportunities.
- A sense of ownership over their book of business, proactively surfacing risk and driving renewals to a clear outcome.
- An interest in building repeatable playbooks and automated workflows that make the renewal motion more scalable.
- Clear, direct written communication, especially over email and other digital channels.
- A collaborative approach, building relationships across Sales, Customer Success, Deal Desk, Support, and Finance to keep the renewal experience seamless.
- Comfort adapting to shifting priorities and a heavy workload in a fast-paced environment.
Bonus Points For
- Experience using AI tools such as Claude, ChatGPT, or Gemini to improve efficiency, analyse data, and support decision-making.
- Familiarity with Mixpanel itself — building cohorts, configuring alerts, creating dashboards, and using product usage data to spot renewal risk and opportunity.
- Experience in product analytics, data tooling, or developer-facing SaaS.
- Familiarity with Gong or similar conversation intelligence tools.
- Additional European language skills.
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care.
- Mental Wellness Benefit.
- Generous Vacation Policy & Additional Company Holidays.
- Enhanced Parental Leave.
- Volunteer Time Off.
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviours and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Renewal Manager, EMEA in London employer: Mixpanel
Mixpanel is an exceptional employer that champions innovation and collaboration, making it a prime choice for professionals seeking to make a meaningful impact in the analytics space. With a strong focus on employee growth, comprehensive benefits including generous vacation policies and mental wellness support, and a culture that values boldness and customer success, Mixpanel fosters an environment where team members can thrive. Located in EMEA, this role offers the unique opportunity to engage with top-tier clients while being part of a dynamic team dedicated to transforming data into actionable insights.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Manager, EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mixpanel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mixpanel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewal Manager, EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mixpanel:Your cover letter is your chance to shine! Tell us why you want to work at Mixpanel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mixpanel!
How to prepare for a job interview at Mixpanel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
