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For Companies At a Glance
- Tasks: Guide enterprise customers to maximise their Mixpanel investment and drive business outcomes.
- Company: Join a leading event analytics platform trusted by top brands like Netflix and Pinterest.
- Benefits: Enjoy comprehensive health care, generous vacation, and mental wellness support.
- Why this job: Be a strategic advisor and make a real impact on customer success and revenue growth.
- Qualifications: 7+ years in B2B SaaS consulting with strong data and analytics expertise.
- Other info: Collaborative culture focused on innovation, bold decisions, and customer success.
The predicted salary is between 43200 - 72000 £ per year.
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Role
The Senior Professional Services Manager will be a strategic enterprise transformation advisor, playing a critical role in helping our enterprise customers achieve maximum value from their Mixpanel investment. This role is focused on positioning Mixpanel as a key partner for a customer's overall business performance and metrics strategy.
The successful candidate will seek out ambiguous and consistently changing technical challenges and organize them into repeatable frameworks and deliverables that drive value for our customers. This role is an initial Individual Contributor role, with a clear opportunity to build and lead a team over time.
Key partnerships will include working closely with customer senior leadership to guide business outcomes and drive real revenue impact. Internally, this individual will partner directly with the Go-to-Market team (Sales, Solution Engineering, and Customer Success) to identify and deliver services to our largest customers.
Responsibilities
- Your primary objectives will be to act as a trusted advisor to customers and help them achieve their business outcomes, while ensuring the success of Mixpanel as measured by your impact to ARR and Services Revenue.
- Act as an Executive Advisor for key technical leaders within our customer base and build/maintain strong relationships with senior leadership level personas in enterprise accounts.
- Work closely with Sales to structure new business opportunities and develop comprehensive proposals and presentations for customers.
- Develop tooling, methodologies, and collateral to communicate the value of Mixpanel.
- Build repeatable frameworks and industry playbooks to be utilized by Customer Success and partners to sell and deliver solutions beyond initial onboarding.
- Act as the strategic point of contact for a small portfolio of Enterprise customers, owning the strategy and execution plan for key milestones like proof-of-value, time-to-value, and long-term retention/growth.
- Conduct customer, market, and industry research to continuously develop and refine Mixpanel’s service capabilities and organized offerings.
- Present at industry events and represent Mixpanel as a thought leader at executive meetings.
- Author and deliver thought leadership content (e.g., blog posts, white papers) with an opinionated point-of-view on industry trends (e.g., data architecture best practices, analytics/metrics strategy) and highlight the impact of successful services engagements.
We’re Looking For Someone Who Has
- 7+ years of experience in Management Consulting or Professional Services roles at B2B SaaS companies with a track record of successful business development and delivery.
- Proven ability to partner with Sales on large enterprise deals, acting as a technical and strategic advisor to define complex people, process, and technology requirements that extend beyond standard "happy path" onboarding.
- Technical expertise in data and analytics, including hands-on experience with Digital Analytics and Product Analytics. Deep knowledge of customer data platforms and their specific place within a company's overall data architecture.
- Strong executive presence, and experience running workshops with customer executives (onsite and virtual) and the ability to create digestible, aesthetically pleasing deliverables.
- Experience with building practice areas and organized, repeatable offerings is highly desirable.
- Experience with program and change management specifically regarding enterprise transformations, digital transformation, and SaaS adoption.
- Technically curious and willing to work across go-to-market teams with a focus on reusable assets and upleveling others.
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Senior Professional Services Manager in Greenford employer: Mixpanel
Contact Detail:
Mixpanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Professional Services Manager in Greenford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Professional Services Manager role.
✨Tip Number 2
Showcase your expertise! Create content that highlights your knowledge in data analytics and professional services. Whether it's a blog post or a LinkedIn article, let potential employers see your thought leadership in action.
✨Tip Number 3
Prepare for interviews by understanding Mixpanel's products inside out. Be ready to discuss how you can help enterprise customers maximise their investment. Tailor your examples to show how you've driven business outcomes in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Mixpanel team. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Professional Services Manager in Greenford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Professional Services Manager role. Highlight your experience in management consulting and professional services, especially in B2B SaaS. We want to see how your skills align with what Mixpanel is looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven business outcomes or improved processes in previous roles. This will help us understand the impact you can bring to Mixpanel.
Be Authentic: Let your personality shine through in your application. We value candour and connection, so don’t be afraid to express your passion for data analytics and how it drives business success. Show us why you’re excited about this opportunity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mixpanel
✨Know Your Stuff
Make sure you brush up on your knowledge of data analytics and the specific tools Mixpanel offers. Familiarise yourself with their platform and how it can drive business outcomes for customers. Being able to discuss real-world applications will show that you're not just a candidate, but a potential partner in their mission.
✨Showcase Your Experience
Prepare to share specific examples from your past roles that highlight your experience in management consulting or professional services. Focus on instances where you've successfully partnered with sales teams on large enterprise deals, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Relationships
Since this role involves acting as a trusted advisor, think about how you can demonstrate your ability to build strong relationships with senior leadership. Prepare anecdotes that illustrate your executive presence and your experience running workshops or meetings with high-level stakeholders.
✨Embrace the Culture
Familiarise yourself with Mixpanel's culture values and be ready to discuss how you embody these principles. Whether it's making bold bets or championing the customer, showing that you align with their values will set you apart. Think of examples where you've demonstrated these traits in your previous roles.
