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For Companies At a Glance
- Tasks: Manage customer renewals and drive retention for a portfolio of clients.
- Company: Join Mixpanel, a leading event analytics platform trusted by top brands.
- Benefits: Enjoy comprehensive health care, generous vacation, and mental wellness support.
- Why this job: Make a real impact by helping businesses understand their customers better.
- Qualifications: 3+ years in B2B SaaS with strong customer-facing experience.
- Other info: Collaborative culture focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Role
As a Renewal Manager, you will own the renewal motion for a defined portfolio of customers and play a key role in driving both Gross and Net Revenue Retention. You will lead customer-facing renewal conversations, manage renewal execution, and work closely with Account Managers and Customer Success to ensure continuity, retention, and expansion outcomes. This role blends commercial ownership, cross-functional collaboration, and operational discipline to deliver predictable results and a high-quality customer experience.
What You’ll Do
- Own and manage the end-to-end renewal process for assigned accounts
- Lead customer-facing renewal discussions, including pricing, terms, and contract structure
- Drive strong retention outcomes while supporting in-scope expansion opportunities
- Partner closely with Account Managers on account context, renewal strategy, and growth opportunities
- Collaborate with Customer Success to incorporate adoption, value, and outcomes into renewal execution
- Maintain accurate forecasts and pipeline visibility
- Partner with Finance and Deal Desk to ensure clean execution and contract accuracy
- Ensure renewal data, forecasting, and documentation are accurate and up to date in Salesforce
- Contribute to a consistent, scalable renewal experience across the customer lifecycle
We’re Looking For Someone Who Has
- 3+ years of experience managing a customer-facing book of business in B2B SaaS, with exposure to complex or enterprise customer environments
- Experience in renewals, account management, customer success, or a related post-sales role in B2B SaaS
- Strong commercial judgment with the ability to navigate renewal and expansion conversations confidently
- Comfort engaging with customer stakeholders across finance, procurement, and operations
- Solid understanding of SaaS economics and retention metrics, including GRR, NRR, and expansion dynamics
- Proven ability to work cross-functionally with Sales, Customer Success, Finance, Legal, and Operations
- Strong organizational skills and attention to detail
- Clear, confident written and verbal communication skills
- A proactive, ownership-driven mindset
Bonus Points For
- Fluency in multiple languages
- Experience managing relationships with high growth tech companies
- Experience with Mixpanel or other analytics tools
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Renewal Manager in Greenford employer: Mixpanel
Contact Detail:
Mixpanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager in Greenford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Renewal Manager role.
✨Tip Number 2
Prepare for those interviews by researching Mixpanel and its competitors. We want to show that you understand the SaaS landscape and can confidently discuss retention metrics and renewal strategies. Knowledge is power!
✨Tip Number 3
Practice your pitch! You’ll need to lead customer-facing renewal discussions, so we suggest rehearsing how you’d handle pricing and contract negotiations. The more comfortable you are, the better you’ll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Renewal Manager in Greenford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewal Manager role. Highlight your experience in B2B SaaS and any relevant achievements that showcase your ability to drive retention and manage customer relationships.
Showcase Your Communication Skills: Since this role involves leading customer-facing discussions, it’s crucial to demonstrate your clear and confident communication skills. Use examples in your application that reflect how you’ve successfully navigated complex conversations in the past.
Highlight Cross-Functional Collaboration: We love a team player! Make sure to mention any experiences where you’ve worked closely with other departments like Sales, Customer Success, or Finance. This shows you can collaborate effectively to achieve common goals.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mixpanel
✨Know Your Numbers
As a Renewal Manager, you'll need to be comfortable discussing metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Brush up on these concepts and be ready to explain how you've used them in past roles to drive retention and expansion.
✨Showcase Your Collaboration Skills
This role requires working closely with Account Managers and Customer Success teams. Prepare examples of how you've successfully collaborated across departments in previous positions, highlighting your ability to drive results through teamwork.
✨Master the Art of Renewal Conversations
You'll be leading customer-facing renewal discussions, so practice articulating your approach to pricing, terms, and contract structures. Think about how you can confidently navigate tough conversations while ensuring a positive customer experience.
✨Demonstrate Proactive Ownership
The ideal candidate has a proactive mindset. Be prepared to share instances where you've taken ownership of a project or situation, particularly in managing renewals or customer relationships, and how that led to successful outcomes.
