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For Companies At a Glance
- Tasks: Guide customers in leveraging analytics for business success and optimise their Mixpanel experience.
- Company: Join a leading event analytics platform trusted by top brands like Netflix and Pinterest.
- Benefits: Enjoy comprehensive health care, generous vacation, and mental wellness support.
- Why this job: Be a key player in transforming businesses with data-driven insights and innovative solutions.
- Qualifications: Experience in customer success or consulting, strong communication skills, and project management expertise.
- Other info: Collaborative culture focused on bold innovation and customer success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Customer Success Team
Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.
About the Role
As a Customer Success Architect, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics. For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.
Responsibilities
- Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
- Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks.
- Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
- Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration.
- Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.
- Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices.
- Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects.
- Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues.
- Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision.
- Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects.
- Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients.
We’re Looking For Someone Who Has
- Experience consulting on defining and delivering ROI through new tool implementations.
- Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision.
- The ability to communicate with stakeholders at most levels of an organization — from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency.
- Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change.
- Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role.
- Excellent written, analytical, and communication skills.
- Strong process and/or project delivery discipline.
- Eager to learn new technologies and adapt to evolving customer needs.
Bonus Points For
- Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
- Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
- Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
- Familiar with analytics best practices across business segments and verticals.
- Fluency in additional languages.
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care.
- Mental Wellness Benefit.
- Generous Vacation Policy & Additional Company Holidays.
- Enhanced Parental Leave.
- Volunteer Time Off.
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Customer Success Architect in Greenford employer: Mixpanel
Contact Detail:
Mixpanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Architect in Greenford
✨Tip Number 1
Network like a pro! Reach out to current employees at Mixpanel on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Mixpanel's product inside out. Play around with the platform, if possible, and think of ways you can help customers succeed with it. Show us you’re ready to hit the ground running!
✨Tip Number 3
During interviews, focus on your problem-solving skills. Share specific examples of how you've helped clients overcome challenges in the past. We want to see how you can bridge the gap between technical and business needs!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can keep you top of mind. Plus, it shows us you’re genuinely interested in joining the team!
We think you need these skills to ace Customer Success Architect in Greenford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Architect role. Highlight your experience in consulting, project management, and any relevant technical skills that align with what we’re looking for at Mixpanel.
Showcase Your Communication Skills: Since this role involves engaging with various stakeholders, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you can effectively communicate complex ideas.
Highlight Relevant Experience: Don’t forget to mention any past experiences where you’ve successfully driven customer success or managed complex projects. We want to see how you’ve made an impact in previous roles, especially in analytics or technical environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mixpanel
✨Know Your Analytics Inside Out
Make sure you’re well-versed in analytics concepts and tools, especially those relevant to Mixpanel. Brush up on data architecture, governance, and how to demonstrate ROI through analytics. This will help you speak confidently about how you can drive value for customers.
✨Showcase Your Communication Skills
As a Customer Success Architect, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully engaged with different levels of an organisation, from developers to directors. Highlight your ability to bridge the technical-business gap.
✨Prepare for Change Management Scenarios
Since managing change is a key part of the role, think of specific instances where you've helped clients navigate transitions. Be ready to discuss your strategies for ensuring smooth rollouts and how you’ve tackled resistance to change in the past.
✨Demonstrate Project Management Prowess
You’ll be juggling multiple projects and stakeholders, so come prepared with examples of how you've managed complex projects. Discuss your approach to balancing timelines, scope, and unexpected issues, showcasing your organisational skills and discipline.
