Account Manager (German Speaker)

Requirements:

• 3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager.
• Experience managing a book of business in the $1M-$2.5M range.
• Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.
• Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player.
• Adaptability — you understand that change is constant, and you embrace it.
• Agility and resilience — you move quickly and encourage continued improvement.
• Strong work ethic, desire to learn, and a drive to excel.
• Fluent in German (Desirable).
• Experience managing relationships with high growth tech companies (Desirable).
• Experience with Mixpanel or other analytics tools (Desirable).
• Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).

What the job involves:

• The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA.
• The team is focused on retaining and growing this book of business, through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities.
• The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally.
• The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success.
• As an Account Manager, you will partner closely with Mixpanel's customers across DACH, ultimately driving long‑term customer success and increased revenue under your management.
• Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers.
• Owns and maintains the relationship with director and executive‑level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams.
• Builds and maintains a long‑term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40‑75 accounts with a value between $2M-$3M.
• Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets.
• Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact.
• Hosts analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel.
• Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.
• Keeps customers informed of new product releases, relevant betas, and upcoming features.
• Collects and consolidates customer product feedback and champions the needs of your portfolio with Mixpanel’s Engineering and Product organizations.
• Collaborates cross‑functionally with key partners such as Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.
• Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.