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- Tasks: Manage relationships with key clients and drive their success using Mixpanel's analytics platform.
- Company: Join a leading analytics company trusted by top brands like Netflix and Pinterest.
- Benefits: Enjoy comprehensive health care, generous vacation, and enhanced parental leave.
- Why this job: Be part of a dynamic team that champions customer success and drives impactful decisions.
- Qualifications: 3+ years in SaaS account management with strong communication and collaboration skills.
- Other info: Diverse and inclusive workplace with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.
Over 9,000 paid customers, including Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team focuses on retaining and growing this book of business, through onboarding, maximizing value from Mixpanel, driving adoption, and uncovering growth opportunities. The AM team collaborates with Customer Success and fosters a community of practice, sharing knowledge while meeting individual targets and supporting team success.
As UK Account Manager II, you will partner closely with Mixpanel's customers in the UK, leading to long-term customer success and increased revenue under your management. Account Managers have a strong understanding of our product capabilities and continuously uncover areas of value for customers.
Responsibilities- Own and maintain relationships with director and executive-level economic buyers by aligning their objectives with Mixpanel’s value.
- Build and maintain a long-term account plan and strategy focused on product adoption, business value, and growth opportunities across a book of 40-75 accounts valued at $1M-$2.5M.
- Maintain accurate Salesforce records related to Renewal, Upsell, and Churn, and deliver weekly revenue forecasts.
- Act as a data and analytics thought leader and partner to accounts through use cases and business impact.
- Host analytics workshops, brainstorms, and product trainings to drive adoption.
- Own account health, guiding customers through implementation, addressing adoption challenges, and supporting analytics strategy.
- Inform customers of new product releases, betas, and upcoming features.
- Collect and consolidate customer product feedback and champion needs with Engineering and Product teams.
- Collaborate cross-functionally with teams such as Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.
- Understand Mixpanel’s competitors and partners to guide customers on Mixpanel’s place in the analytics market.
- 3+ years of related experience in full-cycle SaaS post-sales customer management (Account Manager or related) with a track record managing a multi-account book.
- Experience managing a book of business in the $1M-$2.5M range.
- Ability to build credibility with technical end-users in Engineering, Product, and Design by showcasing product and industry knowledge.
- Effective communication and collaboration; strong interpersonal skills and teamwork.
- Adaptability and resilience; ability to move quickly and drive continuous improvement.
- Strong work ethic, curiosity, and drive to excel.
- Interest in the product analytics space.
- Fluency in multiple languages.
- Experience managing relationships with high-growth tech companies.
- Experience with Mixpanel or other analytics tools.
- Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).
- Comprehensive Medical, Vision, and Dental Care
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Mixpanel is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Culture Values- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment—combining data, experience, and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve greater impact.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We deeply understand customer needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors. Mixpanel’s event-based data analytics platform offers a powerful yet simple solution for understanding user behavior and tracking company success metrics. Our teams continuously tackle challenges tied to scaling, reliability, design, and service, helping the world’s most innovative companies learn from their data to make better decisions.
Mixpanel is an equal opportunity employer. We value diversity and invite applicants from all backgrounds. We do not discriminate on the basis of protected characteristics. We also comply with applicable laws regarding background checks and privacy.
To apply, please visit Mixpanel’s careers site.
Account Manager II - London employer: Mixpanel, Inc.
Contact Detail:
Mixpanel, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager II - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Mixpanel’s products and think about how your experience aligns with their needs. Practice common interview questions and come up with examples that showcase your skills in account management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and show us what you’ve got!
We think you need these skills to ace Account Manager II - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Account Manager II role. Highlight your SaaS experience and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about analytics and how you can contribute to Mixpanel's success. Be genuine and let your personality come through.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your ability to convey complex ideas simply and effectively. We want to see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mixpanel, Inc.
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Mixpanel's analytics platform. Familiarise yourself with its features and how it benefits customers. This will help you demonstrate your ability to align customer objectives with Mixpanel’s value during the interview.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully managed accounts or driven product adoption. Be ready to share these stories, as they will showcase your skills in building relationships and delivering results, which are crucial for the Account Manager role.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts, so being able to simplify your explanations will demonstrate your capability to connect with both technical and non-technical stakeholders.
✨Research the Competition
Understanding Mixpanel’s competitors will give you an edge in the interview. Be prepared to discuss how Mixpanel stands out in the analytics market and how you can leverage that knowledge to guide customers effectively. This shows your proactive approach and industry awareness.
