At a Glance
- Tasks: Lead enablement experiences for sellers and customer success professionals in a dynamic environment.
- Company: Join Mixpanel, a leader in product intelligence and analytics, trusted by over 29,000 companies.
- Benefits: Enjoy comprehensive medical care, generous vacation, and enhanced parental leave.
- Other info: Be part of a diverse team that values bold innovation and meaningful relationships.
- Why this job: Make a real impact by coaching teams and shaping enablement strategies in an AI-driven landscape.
- Qualifications: 6+ years in B2B SaaS sales or enablement, with strong coaching and facilitation skills.
The predicted salary is between 56700 - 69300 £ per year.
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what's working, diagnose what's not, and decide what to build next.
About the Team
The core philosophy of Mixpanel's GTM Enablement team is that navigating sellers through the AI-driven landscape requires a hands-on approach. We are intentional about reintroducing the human element to change management facilitating live training, analyzing sales conversations, and doing the gritty work of shifting rep behaviors.
About the Role
As a Senior Field Enablement Manager, you'll own the enablement experience for every seller and customer success professional in your region, and you'll be looked to as the strategic enablement partner for your region's leadership team. You'll be the person they trust to help them get better, and the first call when a leader needs to shift team behavior fast, at scale.
This is not a program coordinator role. It's a coaching and training role for someone who gets energy from being in the room, and who can also step back and shape how enablement works across a region or beyond. You will lead regional enablement strategy, coordinate with a small but global Enablement team, and influence how the broader team approaches GTM behaviors and best practices, including proactively bringing new tools, frameworks, and approaches to the function.
Responsibilities
- New Hire Onboarding — lead in-person delivery of onboarding curriculum and hands-on certification of core skills, and help evolve the curriculum itself based on what you're seeing in the field.
- Quarterly Academy Sessions — organize and facilitate regional Mixpanel Academy sessions every quarter, and help shape the academy program's direction across regions.
- Tech Stack Adoption & Productivity — run weekly best-practice sessions and peer-sharing programs, and drive adoption of new tools and AI workflows across teams beyond your own.
- Rep Coaching via AI — use Gong AI and Galileo AI to score and analyze sales calls across your region, and build repeatable coaching frameworks that other Enablement Managers can use.
- Global Program Support — regionalize global enablement initiatives and act as a thought partner to global Enablement leadership on what's working and what should change.
- Cross-Functional Influence — partner with senior regional sales leaders as a strategic advisor, not just an execution partner, and represent the enablement function in conversations about regional GTM strategy.
What 'great' looks like in this role:
- New hires in your region ramp faster than the company average.
- Regional sales leaders proactively ask for your input, and treat you as a strategic partner, not just a support function.
- If an enablement session goes on the calendar with your name on it, people show up.
- Reps can tell you what they've changed about how they sell since you started coaching them.
- You know the numbers: Gong scores, adoption rates, certification completion, and what moved after a coaching cycle, and you can explain why, to leadership.
- Peers across the Enablement team adopt approaches and tools you've championed.
We're Looking For Someone Who Has
- 6+ years in B2B SaaS sales, GTM enablement, or a revenue coaching role, ideally at a B2B SaaS company.
- B2B sales experience that outweighs sales enablement experience for this role.
- A growth mindset and proactive approach to problem solving. Enablement in a world of AI is changing, and we'll figure this out together.
- A clear understanding of what coaching is (versus giving feedback), with real experience coaching against known frameworks.
- Fluency with conversation intelligence tools; Gong experience strongly preferred and experience building AI workflows using modern AI tools.
- Comfort working directly with senior sales leaders and a demonstrated ability to influence without authority.
- Experience regionalizing global enablement programs for a specific market.
- Strong facilitation and presentation skills, you're engaging in a room of skeptical sellers.
- A track record of navigating ambiguity and driving initiatives that reach beyond your immediate team, with confidence communicating and aligning stakeholders at different levels of seniority.
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviours and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter-our people, our customers, our partners-out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Senior Field Enablement Manager, EMEA employer: Mixpanel-1
Mixpanel is an exceptional employer that prioritises a supportive and inclusive work culture, making it a fantastic place for individuals to thrive. With a strong emphasis on employee growth and development, the People and Culture team ensures that every Mixpaneler has access to comprehensive benefits, including generous vacation policies and enhanced parental leave. Located in London, this hybrid role offers the unique advantage of collaborating with diverse teams across EMEA, fostering innovation and meaningful connections within a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Enablement Manager, EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mixpanel-1. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mixpanel-1 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Field Enablement Manager, EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mixpanel-1:Your cover letter is your chance to shine! Tell us why you want to work at Mixpanel-1 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mixpanel-1!
How to prepare for a job interview at Mixpanel-1
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
