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- Tasks: Help customers with telecom services like Broadband and VoIP, ensuring top-notch support.
- Company: Join Birmingham Telecom, a leader in providing exceptional telecom services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values communication and customer satisfaction in the tech industry.
- Qualifications: Previous telecom experience and strong computer skills are a must.
- Other info: Ideal for motivated individuals who thrive in a fast-paced, collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Objectives as a Telecoms Provisioning & Support Specialist, would be to ensure customers receive the highest level of service as expected from Birmingham Telecom.
Customers will contact the company by phone and email to query many things including, but not limited to.
• Provisioning of all products (Broadband, SIP, Ethernet, VoIP)
• Dealing with customer orders and queries
• Dealing with Mobile, Phone Line, Broadband and Hosted Telephony Faults
• Technical support for a range of products and services
• Liaising with suppliers
• Updating clients of project delivery
Other such tasks Knowledge, Skills, Experience
To be considered for this role, you must:
Have previous experience within the telecommunications industry in a similar role.
Experience of industry supplier portals, Ideally Giacom/Gamma/Zen
• Be computer literate, and have good knowledge of Microsoft Outlook, Word and Excel.
• Have good time management skills, with the ability to prioritise workload.
• Be able to work on own initiative and also part of a team.
Other key skills :
• The ability to demonstrate excellent written, oral and interpersonal skills, be an effective communicator across all levels of the organization
• Good strategic planning skills
• Must be motivated and driven to succeed
• Good numeracy skills
• A good technical understanding
Provisioning Specialist employer: MIW Group Ltd - Make it Work
Contact Detail:
MIW Group Ltd - Make it Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Specialist
✨Tip Number 1
Familiarize yourself with the specific products and services offered by Birmingham Telecom. Understanding the nuances of Broadband, SIP, Ethernet, and VoIP will help you stand out during the interview process.
✨Tip Number 2
Brush up on your technical support skills. Be prepared to discuss how you've handled customer queries and faults in the past, as this will demonstrate your ability to provide excellent service.
✨Tip Number 3
Network with professionals in the telecommunications industry. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Showcase your time management and prioritization skills during the interview. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.
We think you need these skills to ace Provisioning Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in the telecommunications industry. Focus on roles that involved provisioning, customer support, and technical assistance, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, emphasize your communication skills and ability to manage customer queries effectively. Mention specific examples of how you've successfully handled similar tasks in past roles.
Showcase Technical Skills: Clearly outline your technical understanding and proficiency with relevant software, such as Microsoft Outlook, Word, and Excel. If you have experience with industry supplier portals like Giacom, Gamma, or Zen, be sure to include that.
Highlight Time Management Abilities: Demonstrate your time management skills by providing examples of how you've prioritized workloads in previous positions. This will show that you can handle the demands of the role effectively.
How to prepare for a job interview at MIW Group Ltd - Make it Work
✨Show Your Telecoms Knowledge
Make sure to highlight your previous experience in the telecommunications industry. Be prepared to discuss specific products like Broadband, SIP, and VoIP, and how you've successfully managed customer queries related to these services.
✨Demonstrate Technical Proficiency
Since the role requires technical support for various products, be ready to showcase your technical understanding. Discuss any relevant experience with industry supplier portals such as Giacom, Gamma, or Zen, and how you’ve utilized them in past roles.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Prepare examples of how you've effectively communicated with customers and team members in previous jobs.
✨Highlight Time Management Skills
The ability to prioritize workload is essential. Be ready to share examples of how you've managed multiple tasks or projects simultaneously, ensuring that customer needs were met promptly and efficiently.
