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For Companies At a Glance
- Tasks: Lead our Billing Team and manage Telecom billing operations for accuracy and efficiency.
- Company: Join a dynamic company focused on delivering top-notch telecom services.
- Benefits: Enjoy competitive pay, flexible work hours, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values innovation and customer satisfaction.
- Qualifications: Experience in billing operations and strong analytical skills are essential.
- Other info: Opportunity to work with cutting-edge billing technology and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
As the Billing Manager, you will be responsible for managing all aspects of our Telecom and Mobile Billing Operations, ensuring accuracy, efficiency, and adherence to industry standards.
Leading our exceptional Billing Team, you will manage daily Billing Operations and Support to maintain excellence in service delivery.
Key Responsibilities
1. Billing Operations Management: • Oversee the end-to-end Telecom billing process using aBillity billing platform. • Ensure timely and accurate generation of invoices for all Telecom services. • Maintain data in billing system to suit the business needs. • Monitor customer usage and alerting procedures. • Manage CDR imports for all billing suppliers.
2. Data Analysis and Reporting: • Analyse billing data to identify trends, discrepancies, and opportunities for improvement and provide recommendations based on this. • Generate other regular and ad-hoc reports for management and stakeholders. • Prepare monthly reports and challenge current reporting methodology to improve quality. • Produce dealer and staff commissions reports. • Identify opportunities to improve data accessibility for streamlined company-wide data access.
3. Customer Support: • Address and resolve customer billing inquiries and disputes in a timely manner. • Collaborate with the various sales and support teams to ensure a seamless billing experience for clients. • Maintain high levels of customer satisfaction through effective communication and problem solving. • Liaise with Credit Control to address any outstanding issues to secure timely payments.
4. Compliance and Audit: • Ensure compliance with industry regulations and company policies. • Implement and maintain billing controls to prevent errors and fraud. • Overlook procedures of best practices and standards. • Review existing processes and internal reports to standardise, simplify and automate.
Billing Manager employer: MIW Group Ltd - Make it Work
Contact Detail:
MIW Group Ltd - Make it Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Manager
✨Tip Number 1
Familiarize yourself with the aBillity billing platform, as it's crucial for managing Telecom billing operations. Consider taking online courses or tutorials to enhance your understanding of this specific software.
✨Tip Number 2
Brush up on your data analysis skills, especially in identifying trends and discrepancies. Being able to demonstrate your analytical capabilities during the interview will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer billing inquiries in the past. Highlighting your problem-solving skills and customer service experience will show that you're a great fit for the role.
✨Tip Number 4
Stay updated on industry regulations and compliance standards related to billing. Showing that you are knowledgeable about these aspects will demonstrate your commitment to maintaining high standards in billing operations.
We think you need these skills to ace Billing Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Billing Manager position. Understand the key responsibilities and required skills, especially around Telecom billing processes and data analysis.
Tailor Your CV: Customize your CV to highlight relevant experience in billing operations management, data analysis, and customer support. Use specific examples that demonstrate your ability to lead a team and improve processes.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the responsibilities outlined in the job description. Emphasize your experience with billing platforms and your approach to ensuring compliance and customer satisfaction.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements related to billing operations, such as improvements in efficiency or accuracy. This will help you stand out as a candidate who can deliver results.
How to prepare for a job interview at MIW Group Ltd - Make it Work
✨Know the Billing Platform
Familiarize yourself with the aBillity billing platform, as it is crucial for the role. Be prepared to discuss your experience with similar systems and how you can leverage that knowledge to enhance billing operations.
✨Showcase Data Analysis Skills
Prepare examples of how you've analyzed billing data in the past. Highlight any trends you've identified or improvements you've implemented based on your analysis. This will demonstrate your ability to provide valuable insights.
✨Customer Support Experience
Be ready to share specific instances where you've successfully resolved customer billing inquiries or disputes. Emphasize your communication skills and problem-solving abilities, as these are key to maintaining high customer satisfaction.
✨Understanding Compliance and Best Practices
Research industry regulations related to billing and compliance. Discuss how you've ensured adherence to these standards in previous roles and your approach to implementing best practices to prevent errors and fraud.
